Description
Job Summary:
We are seeking a proactive Infrastructure Analyst with expertise in 1st- and 2nd-level support and strong commitment to user support.
Key Highlights:
1. Close collaboration with business areas
2. Primary focus on ensuring continuous operation of the IT infrastructure
3. Proactive, organized profile with strong communication skills and problem-solving orientation
INFRASTRUCTURE ANALYST
We are seeking an Infrastructure Analyst specializing in 1st- and 2nd-level support, with a proactive profile and strong dedication to user support, based in Brasília – DF, to work closely with business areas.
Required Profile – Infrastructure Analyst (1st- and 2nd-Level Support) Location: Based in Brasília – DF
On-site work with direct user support locally Position Objective: Provide 1st- and 2nd-level infrastructure support, with emphasis on user assistance.
Primary Focus: Ensure continuous operation of the IT infrastructure and deliver technical support to users.
Technical Proficiency: Operating systems, networks, hardware, servers, information security, and support tools.
Responsibilities: Handling support tickets, hardware and software maintenance, network and server administration, and supporting infrastructure improvements.
Documentation: Recording and updating procedures, IT assets, and incident history.
Profile: Proactive, organized professional with strong communication skills, analytical mindset, and problem-solving orientation.
### **Employment Type:**
Contractor (PJ)
### **Department:**
Outsourcing
Full-time
Onsite
Brasília,Federal District
