Job Summary: We are seeking a professional to provide support and implement solutions, focusing on analyzing requests, resolving questions, and ensuring system integration in a collaborative and dynamic environment. Key Highlights: 1. Collaborative, dynamic, and results-oriented environment 2. Team that values knowledge sharing and development 3. Accessible leadership with focus on professional growth We are a continuously growing company with strong presence in the technology sector, focused on delivering innovative solutions that truly make a difference for our customers. We value a collaborative, dynamic, and results-oriented environment where people have autonomy, an active voice, and space to grow. Our culture is built on partnership, continuous learning, and constant cross-functional exchange. Here, we work closely, simply, and with customer focus—always striving to improve our processes and deliver ever-better experiences. For this position, we seek a candidate who will directly support and implement solutions, responsible for analyzing client requests, resolving questions, identifying improvements, and ensuring correct system integration. This role requires analytical thinking, strong communication skills, and willingness to learn, as daily activities involve diverse scenarios and challenges. You will join a collaborative team that supports each other daily and values knowledge sharing, with accessible leadership focused on professional development. If you enjoy challenges, technology, and working with people, this is the place for you! **Responsibilities and Duties** * Analyze support requests from external clients to resolve issues, clarify doubts, and perform appropriate escalation when necessary; * Analyze integration workflow requirements and lead their implementation; * Resolve client questions regarding system usage; * Record completed and pending support interactions using company tools to track support activities and time spent; * Monitor applications and contact responsible parties when required; * Assist in creating relevant technical documentation such as reports or other documentation artifacts specific to the support and implementation process. **Requirements and Qualifications** * Knowledge of Windows and Linux operating systems; * Familiarity with JAVA Application; * Familiarity with communication protocols (FTP, FTPS, SFTP, SSH, among others); * Proficiency in written language for report and document preparation; * Strong written and verbal communication skills; * Technical-level English proficiency; * Basic database knowledge; * Experience executing IT projects; * Organization and commitment. * Must reside in Brasília and surrounding areas. Preferred Qualifications: * Computer network topology; * Agile methodologies; * SQL language — DML operations (SELECT command and its clauses) **Additional Information** Here, caring for you and your development is our top priority! Check out our benefits: Flexible benefits card (meal and food). 100% company-paid health plan for employees, with no co-payment. Dental plan. Life insurance including funeral assistance for family members. Totalpass for your physical and mental well-being. Psychological support program. Company-provided equipment. Culture allowance. Birthday day off. Referral bonus for professionals you recommend. If you’re ready to begin your professional journey and want to be part of a collaborative and innovative environment, join eSales! **About eSales** With 30 years in the market, we are a company dedicated to simplifying communication and relationships between businesses, generating valuable connections to transform enterprises. **What We Do?** The eSales Group is now a technology ecosystem offering specialized solutions across multiple segments, including **logistics, supply chain, demand forecasting, sales intelligence, financial integrations** (payments and billing), and **electronic data interchange**. With market-consolidated platforms and a high-performance focus, we serve **major clients across Brazil**, including **public sector organizations, industrial companies, and retailers**. Our strategic engagement helps organizations become more efficient, connected, and prepared for future challenges. **A Great Place to Work (GPTW)-Certified Company** The excellence of our culture is also officially recognized: we have been certified by **Great Place to Work (GPTW)** for **six consecutive years** — 2020, 2021, 2022, 2023, 2024, and 2025! This recognition reflects our daily commitment to the well-being, development, and appreciation of every person who contributes to our story. Here, our values are present in every action, decision, and achievement.
João Silva
Indeed · HR
João Silva
Indeed · HR
