Network Associate Analyst

Description

Job Summary: Monitor Cisco platforms, manage alerts, prioritize tickets, and support end customers in a NOC environment. Key Highlights: 1. Cisco platform monitoring (Routers, Switches, Access Points, Wireless) 2. Alert and event management, including ticket triage 3. Contacting and following up with Cisco TAC for cases and RMAs **Job Description** Monitoring of Cisco platforms: Routers, Switches, Access Points, Wireless Controllers. Handling alerts and events on monitoring platforms. Experience working in NOCs. Ticket classification and prioritization, triage. End-customer support. **Qualifications** Monitoring event triage. Contacting Cisco TAC to create cases and RMAs. Tracking Cisco cases. End-customer support in service centers. Incident identification. Problem identification. Escalation to N2\.