Contract Termination Assistant

Description

Job Summary: Initial customer service for clients requesting contract termination, formal registration of the termination request, verification of contractual data, and guidance on the process—ensuring organization for the analyst. Key Highlights: 1. Experience in customer service and contract termination processes. 2. Strong verbal and written communication skills to guide customers. 3. Organizational skills and attention to detail for recording requests. **Main Responsibilities:** * Provide initial contact with clients requesting contract termination (by phone, WhatsApp, email, or in person) * Formally register the termination request in the system * Verify basic contract details (duration, lease type, responsible parties, guarantee) * Guide the client regarding: * Contractual notice periods * Vacating procedures * Required documentation * Termination process steps * Identify initial outstanding items (rent, condominium fees, taxes) without performing detailed calculations * Request and schedule the exit inspection according to availability and internal rules * Confirm the inspection date and time with the client * Ensure the process is complete and well-organized for handover to the Contract Termination Analyst * Update status and record all interactions in the system * Forward atypical or sensitive situations to the Analyst (e.g., penalty waivers, disputes, litigious terminations) Requirements and Qualifications **Requirements and Qualifications** * Experience in customer service, preferably in real estate agencies, property leasing, or related fields. * Knowledge of contract termination processes and required documentation. * Experience in recording and tracking administrative processes. * Strong verbal and written communication skills to clearly guide customers. * Organizational skills and attention to detail to ensure accurate request recording. * Ability to handle sensitive situations or customers in conflict. * Proactivity and discipline to fully and accurately relay information to the responsible Analyst. Desirable * Prior experience in real estate agencies or property management companies. Employment Type: Full-time CLT Compensation: R$1\.518,00 \- R$2\.500,00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Food voucher * Transportation allowance Work Location: On-site