SERVICE ASSISTANT

Description

Job Summary: Professional responsible for monitoring and overseeing field technicians' activities, supervising service progress and quality, as well as engaging with customers. Key Highlights: 1. Field technician activity monitoring 2. Team productivity and performance tracking 3. Engagement with internal and external customers RESPONSIBILITIES AND ATTRIBUTIONS Monitor activities related to field technicians' service delivery, including defect complaints and pending service requests MAIN RESPONSIBILITIES Monitor activities related to field technicians' service delivery, including defect complaints and pending service requests Provide supervision regarding field technicians' service progress, as well as guide technicians on timing, priorities, and service quality Track and act upon executed services, daily productivity, team performance, and quality metrics Monitor field technicians' locations via vehicle tracking systems and GPS/PDA, and respond to alerts Engage with internal and external customers REQUIREMENTS AND QUALIFICATIONS Completed High School Education ADDITIONAL INFORMATION BENEFITS Transportation Allowance \+ Meal Voucher \+ Medical Assistance \+ Dental Assistance \+ Life Insurance \+ Profit Sharing Program (PPR) \+ Benefits Club COMPANY ICOMON serves major telecom operators and service providers in the sector and manages the majority of operations in the metropolitan region of São Paulo. Furthermore, the company is continuously evolving and consistently pursuing new technologies to optimize processes, delivering top-tier market solutions. Minimum Educational Requirement: High School Diploma (Secondary Education) * Transportation Allowance * Pharmacy Card * Meal or Food Voucher: BRL 25.72/day ?? * Unimed Health Plan ?? * Dental Plan ?? * Life Insurance ?? * Semi-annual PPR ??