Collections Operator

Description

Job Summary: The Collections team aims to ensure recovery of outstanding amounts while maintaining integrity and positive customer relationships, minimizing delinquency. Key Highlights: 1. Negotiate agreements balancing results and customer relationships. 2. Support colleagues by sharing best practices and solutions. 3. Actively contribute to team meetings and alignments. How the **Collections** team builds Loft: The mission of the Collections team is to ensure recovery of outstanding amounts while maintaining integrity and positive customer relationships. This involves clear, empathetic, and professional communication, offering viable payment solutions while simultaneously minimizing delinquency. Additionally, it is essential that the team adheres to legal and ethical collection standards, ensuring transparent and fair processes. **Challenges you will face:** * Negotiate agreements with customers, prioritizing balance between results and relationships; * Serve as the direct interface between the defaulting tenant and the real estate agency; * Monitor ongoing agreements and ensure record updates; * Suggest process, routine, and tool improvements; * Support colleagues by sharing best practices and solutions; * Actively contribute to team meetings and alignments. **What you need to unlock this opportunity?** * Completed high school education (currently pursuing higher education is a plus); * Prior experience in collections or negotiation; * Real estate industry knowledge is desirable. **Additional Information** Caju \- Greater flexibility to use your benefits (Meal, Food, Mobility, Health, Home Office, Culture, and Education); Medical Assistance Dental Assistance Life Insurance ️Wellhub \- Access to gyms across Brazil Wellz \- Mental health platform Parental Leave \- For parents Guapeco \- Pet Health Plan with discount ️Work \- Hybrid