Technical Support Technician

Description

Job Summary: We are seeking a professional to identify faults, perform repairs, install and configure equipment, and monitor quality—ensuring customer satisfaction and continuous process improvement. Key Highlights: 1. Working for an innovative company in industrial identification and automation. 2. Opportunity to grow and impact the digital transformation of companies. 3. An environment that values continuous development and innovation. We are a Brazilian company distinguished by our track record of innovation and commitment to excellence. Headquartered in Curitiba/PR, with branches in Joinville/SC and Pato Branco/PR, we operate across strategic sectors such as industrial identification and automation. Since 2005, we began focused on the identification sector; in 2012, we expanded into industrial automation. Over the years, we have established ourselves as a reference by identifying and capitalizing on opportunities in unconventional markets—such as document dematerialization and the application of advanced digital security technologies. Our key differentiator lies in our ability to innovate and create solutions that integrate diverse technologies, delivering efficient, high-quality solutions to our customers. We believe our strength resides in our team—composed of engaged, committed professionals who transform challenges into growth opportunities. The **AKIYAMA GROUP** embodies a spirit of perseverance and boldness, with a forward-looking mindset and relentless pursuit of innovation. This approach has enabled significant achievements nationally—especially in industrial automation—positioning us as one of Brazil’s leading companies in this sector. That is why we are the improbable—the ones whose faith defies logic. Because our greatest accomplishments emerged precisely when we **DARED TO BELIEVE.** Our Values * Faith * Love * Joy * Integrity * Boldness **Responsibilities and Duties** Identify faults in equipment and systems using diagnostic tools and tests. Prepare service cost estimates to be communicated to the customer. Perform corrective and preventive repairs on equipment. Replace damaged or worn-out parts. Update software or firmware when required for proper equipment operation. Install new devices or systems according to manufacturer specifications. Configure devices to ensure proper functionality and alignment with customer expectations. Conduct tests to verify equipment performance as expected. Ensure equipment complies with safety and quality standards. Document procedures performed, parts replaced, time spent on repairs, and associated costs. Complete technical service reports for internal control and customer delivery. Develop and update Maintenance Instructions for each equipment per ISO 9001, as well as Technical Support work instructions and call-response scripts. Monitor SLA compliance for warranty contracts. Manage and control Technical Support inventory. Handle Level 1/Level 2 support requests via the ticket management platform, including remote access to customer systems for hardware-related issue identification. **Requirements and Qualifications** Currently pursuing a degree in Electrical Engineering or related fields. Intermediate technical English proficiency. Proven experience in this role. Proficiency with calipers, multimeters, and oscilloscopes; ability to perform SMD soldering and firmware flashing. Familiarity with ticket management platforms. Intermediate knowledge of operating systems. *Preferred Qualifications:* SAP knowledge. Experience maintaining/replacing components in cameras and biometric equipment. Knowledge of remote access applications. **Additional Information** *Every human being is unique* * Birthday day-off and birthday gift * Flash benefits card (meal/voucher allowance) with no payroll deduction * Psychological support services *We want you to grow with us* * Feedback-oriented culture * Partnerships with educational and language institutions * Career development plan *Your health is our priority* * Life insurance with telemedicine at no cost * Health insurance plan * Dental insurance plan * TotalPass **Believe With Us!** **\#VemSerBeliever** Here, we know nothing is more powerful than belief—belief in what we do, in the impact we can make, and especially in people’s potential. Our team is driven by energy, talent, and a shared purpose: transforming the world through innovation. If you seek a challenging environment that values continuous growth and where you can truly make a difference, your place is here with us! **The Believer Identity** Just like the solutions we create, our identity is unique—shaped by every individual on our team. Collaboration and respect are the pillars that make us strong and innovative. We challenge the status quo and constantly push the boundaries of what’s possible. We believe in the diversity of ideas and the power of collective effort—because together, we go further. **Grow, Innovate, and Conquer!** In an environment of constant evolution, learning and innovation never stop! We value continuous development and foster an intrapreneurial mindset—where everyone has space to generate new ideas and transform the market. Here, you’ll have the opportunity to grow, learn, and impact the digital transformation of numerous companies and individuals. If you’re passionate about challenges and believe you can make a difference, join our team of Believers!