Information Analyst

Description

Job Summary: The professional will handle customer service, analyze and submit regulatory declarations, register data in systems, and provide administrative support—with emphasis on service quality. Key Highlights: 1. Opportunity for early-career professionals. 2. No prior experience in Telecom or ANATEL is required. 3. Focus on customer service and regulatory activities. **Job Responsibilities** ***No experience in Telecom or ANATEL activities is required*** **Early-career profile** **Job Duties** \- Customer service; \- Analysis and submission of DICI declarations; \- Analysis and submission of FUST declarations; \- Analysis and submission of FUNTTEL declarations; \- Analysis and submission of SNOA declarations; \- Analysis and submission of SATVA declarations; \- Registration and submission via ANATEL Comparator; \- ANATEL Consumer registration; \- ANCINE Registration; \- ANCINE Packaging registration; \- Initial and detailed departmental calls; \- Drafting emails; \- Sending receipts, statements, and bills related to submissions made through Regulatory Agencies; \- Gathering information for cancellation reports; \- Managing clients, requests, and research; \- Document analysis and compliance review; \- Guidance to customers on resolutions and laws; \- Recording customer interactions and data in the internal system; \- Tracking deadlines provided by customers; \- Proper use of customer service tools; \- Supporting other departments; \- Meetings and videoconferences; \- Preparing informational bulletins. **Responsibilities** \- Full management of your client portfolio aligned with OS guidelines; \- Timely delivery of services, documents, and support as stipulated by Regulatory Agencies; \- Ensuring accuracy of communicated information; \- Ensuring accuracy of data entered into the system; \- Maintaining confidentiality of customer data; \- Remaining open to new regulations and changes established by Regulatory Agencies; \- Delivering service with quality and professional conduct; **Education** Completed High School **Knowledge** \- Microsoft Office Suite \- Proficiency in computer use and email management \- Familiarity with customer service \- Knowledge of bill issuance **Skills** \- Proactivity \- Communication and interpersonal skills \- Organization \- Execution capability **Experience** Customer service experience, email drafting, sending and issuing bills, and administrative tasks are desirable. Employment Type: Permanent CLT Benefits: * Medical assistance * Meal allowance * Transportation allowance Work Location: On-site