Process Manager

Description

Job Summary: Manage and optimize laboratory operational processes, lead teams, monitor performance indicators, and ensure service quality while interacting with clients. Key Highlights: 1. Lead and engage technical and administrative teams 2. Optimize processes and implement continuous improvements 3. Act as the interface with clients and ensure quality Manage and optimize laboratory operational processes; Ensure compliance with applicable technical and regulatory standards; Monitor performance indicators (KPIs), analyze results, and implement continuous improvements; Standardize processes, procedures, and work instructions to ensure consistency and traceability; Lead and engage technical and administrative teams, develop competencies, and promote high performance; Control calibration deadlines, testing schedules, and field services to ensure adherence to timelines; Act as the interface with clients, ensuring technical alignment and service quality; Identify opportunities for cost reduction and operational efficiency improvement; Participate in and conduct internal and external audits. **Requirements:** Bachelor's degree completed (preferably in Engineering, Administration, or related fields); Experience in process and team management; Knowledge of metrology laboratory routines (a plus); Experience with performance indicators and continuous improvement; Proficiency in management tools and Excel. **Company Mission, Vision, and Values** **Mission:** Provide metrology services with excellence, meet deadlines, and satisfy customer needs with quality and reliability. **Vision:** Become a recognized reference in the field of metrology. **Values:** Respect for customers, suppliers, and partners, acting with humility, honesty, and collaboration in pursuing solutions. **Working Hours:** 7:45 AM – 5:33 PM, with a 1-hour break **Location:** São José, Caxias do Sul – RS Salary: R$6,000.00 – R$7,000.00 per month Benefits: * Fuel allowance * Meal voucher * Food allowance Workplace: On-site