Digital Relationship Analyst

Description

Job Summary: The professional will provide strategic support, analyze key indicators, deliver presentations, and develop training programs, with emphasis on performance and results. Key Highlights: 1. Strategic support and BI-based indicator analysis 2. Delivery of presentations and development of training programs 3. Focus on performance, results, and customer satisfaction **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM **Level:** Operational **Employment Type:** Permanent – CLT * Provide strategic support to cooperatives and management; * Analyze, monitor, and extract indicators and information using BI tools; * Deliver external presentations and develop training programs; * Monitor the operational team's performance; * Register and track service requests in support systems, ensuring timely responses within established deadlines; * Support digital relationship processes, ensuring adherence to the organization's defined language standards and service protocols; * Provide product and service support for cooperatives, aligned with business objectives and internal processes; * Propose improvements to customer service processes and digital workflows; * Plan and monitor communication and relationship-building initiatives in digital environments. **Requirements:** * Bachelor’s degree in Business Administration, Economics, Accounting, or related fields; * Proficiency in Microsoft Office 365\. * Experience in financial institutions/credit cooperatives; * Customer service experience; * Strong written and interpersonal communication skills; * Agility, empathy, and attention to detail; * Ability to handle multiple simultaneous tasks; * Results-oriented mindset and commitment to customer satisfaction; * Process management capability, with focus on performance and results; Strong communication skills for delivering presentations to strategic audiences. * **Desirable:** * Currently pursuing or completed postgraduate studies; * ANBIMA certification. **Benefits:** Annual bonus, Childcare/Babysitter allowance, Partner discounts, Workplace gymnastics, Extended maternity leave, Performance incentive plan, Health insurance, Dental insurance, Private pension plan, Life insurance, Sicoob University, Meal voucher, Food allowance, Transportation allowance, Wellhub, Zenklub