Commercial Leader

Description

Job Summary: Retail Commercial Leader to monitor KPIs, lead the ambassador lifecycle (CLT and autonomous), and plan sales base expansion. Key Highlights: 1. Sales team leadership and development 2. Monitoring of performance indicators and product mix 3. Planning for sales base expansion and coverage We are seeking a **Retail Commercial Leader** to monitor daily performance indicators—including sales volume, ambassador productivity, and product mix (e.g., 5G, FTTH, and bundles). Lead and develop the full lifecycle of CLT and autonomous ambassadors—from recruitment and training through continuous field support. Plan sales base expansion and coverage, ensuring active presence and balanced representation between in-house and autonomous teams across covered areas. If you are an attentive professional who delights customers and demonstrates strong ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Monitor and analyze area performance indicators and define short-term actions to improve deliverables; * Analyze and propose improvements to operational routines; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Actively participate in organizational meetings and commitments when required; * Use individual and collective safety equipment as necessary; * Perform other duties related to the role, as needed by the department and directed by leadership; * Lead and develop the full lifecycle of CLT and autonomous ambassadors—from recruitment and training through continuous field support; * Plan and ensure appropriate allocation of the sales force per tower to guarantee full territory coverage; * Monitor daily performance indicators—including sales volume, ambassador productivity, and product mix (e.g., 5G, FTTH, and bundles); * Respond promptly to performance deviations by executing action plans aligned with Regional Coordination; * Validate goal achievement with primary focus on quality—monitoring broadband and 5G cohort churn indicators; * Identify and mitigate operational irregularities, including fraud, service non-usage, and zero-billing cases; * Strictly enforce channel policies regarding discount rules, deactivation procedures, and variable compensation forfeiture; * Identify high-performing autonomous ambassadors and conduct audits of their history and behavior to support transition to CLT status; * Plan sales base expansion and coverage, ensuring active presence and balanced representation between in-house and autonomous teams across covered areas; * Report results, risks, and opportunities to the regional team, participate in management rituals, and propose process and business model improvements. **Requirements and Qualifications** * Completed high school education (a bachelor’s degree in progress or completed in related fields is preferred); * Prior experience in direct or field sales (PAP); * Experience leading commercial teams or informal leadership roles; * Knowledge of direct sales and PAP; * Familiarity with CAC, churn, and base quality metrics. **Preferred qualifications:** * Experience in telecommunications, services, or field sales is desirable. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A hybrid hierarchical-flat structure—meaning you are the protagonist of your own career!; * Meals (on-site via cafeteria; branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * PCD Dependent Assistance; * Payroll-deductible loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the objective of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to digital transformation in Brazil.