Job Summary: A professional to provide user support, document processes, develop manuals and video tutorials, configure and test systems, analyze requirements, and conduct training. Key Highlights: 1. Providing technical support and documenting processes 2. Developing system manuals and video tutorials 3. Configuring, testing, and analyzing system requirements **Responsibilities:** User support; Using technical ticketing software; Documenting processes and creating flowcharts; Developing system usage manuals and video tutorials; System configuration and testing; Analyzing requirements for respective teams; Conducting training. **Requirements:** Education: Completed or ongoing high school diploma or undergraduate degree in Information Technology. Experience in technical support; Knowledge of administrative or academic processes; Familiarity with HelpDesk systems; Strong written and verbal communication skills; Basic knowledge of SQL. **Job Details:** Salary: R$1,824.90 + R$75.00 cost-of-living allowance; Transportation voucher; Monday to Friday: 08:00–18:00 (with possible Saturday work when necessary). Selection Question(s): * Are you available to work onsite at Avenida Washington Soares? Work Location: Onsite