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Job Summary: We are looking for professionals passionate about technology, focused on customer experience, capable of solving problems, thinking of innovative solutions, and communicating effectively—in English. Key Highlights: 1. Prioritize customer experience and strive for the BEST service. 2. Enjoy technology and easily solve basic problems. 3. Think of practical and innovative solutions when facing difficulties. **We seek professionals who prioritize customer experience and strive to deliver the BEST service.** **Who enjoy technology and can easily solve basic problems.** **Who can identify opportunities and think of practical and innovative solutions when facing difficulties.** **Who communicate well, express themselves easily, and handle difficult and complex situations.** **Who speak or have strong English proficiency.** **If you have experience in customer service, technical support, familiarity with apps, games, internet, and technology in general, it will be a differentiating factor.** **If you are this professional, we would be delighted to welcome you aboard. Additionally, you’ll have the opportunity to represent one of the world’s largest technology companies and acquire extensive knowledge.** **\#JoinTP** **Responsibilities and Duties:** Ensure customers feel confident that you will do your utmost to resolve their issue within your capabilities; Personalize all interactions to convey empathy and courtesy so customers feel welcomed and supported, fostering loyalty; Confirm and verify whether the issue reported by the customer matches your understanding, in order to identify the best solution and optimize time; Empathize with the customer’s reports or issues during contact; Explore problem details by asking questions in a courteous conversation to better understand the customer’s issue; Guide the customer through articles or procedures clearly and simply, avoiding technical or complex terminology; Explain clearly and concisely what was done and what still needs to be done—by the customer, the company, or third parties—so the customer fully understands; Resolve all issues brought by the customer according to current policies and procedures, even if resolution requires time; Change passwords; Configure devices; Restore accounts or devices; Pairing; Cancel services or subscriptions; Direct customers to authorized service centers or other departments; Schedule technician visits for hardware repairs; Restore content from backups; Help customers perform cloud or PC backups; Enrich, assist, or suggest something beyond the customer’s initial request during support; Represent the brand and its partners at all times—especially when the customer is dissatisfied with the proposed solution. **Salary:** R$ 1\.813,36 \+ Benefits \+ Career Plan **Working Hours:** 2:20 PM to 8:40 PM **Schedule:** 6 days on / 1 day off \| **Workload:** 6 hours 20 minutes Work Mode: On-site \| **Work Location:** Parnamirim, RN **What We’re Looking For (Requirements):** Be of legal age Completed high school education Male candidates must possess military service certificate or CAM Skills in technology and technical support Availability for on-site work at the Parnamirim, RN campus Intermediate or advanced English proficiency Affinity with technology and technical support. **At TP, well-cared-for people build extraordinary results!** We are a market reference in benefits—and for good reason. Here, we value quality of life, development, and the security of our employees. Discover some of the differentiators that make TP an outstanding place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: in just 3 months, you can take your next step. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Differentiated PLR—recognizing and rewarding your performance. * Meal voucher and food allowance. * Fuel allowance (for overnight shifts). * Bullla Card: salary advance and consigned credit. * Life insurance and funeral assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to gym networks. * Health plan including dependents—we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting mothers and fathers. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process includes multiple independent stages. Throughout the process, you may be invited to participate in new activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will be assessed by the recruiter only after completion of the full evaluation cycle. **Thank you for your interest in joining TP—we wish you good luck!**
