FWA Operator

Description

Job Summary: We are seeking an FWA Operator to collect location information, retrieve equipment, update customer records, and clarify customer inquiries, ensuring effective service delivery and continuous support. Key Highlights: 1. Effective customer service and continuous support for FWA services. 2. A work environment that values personal and professional development. 3. An opportunity to be the protagonist of your own career. We are looking for an **FWA Operator** to collect geographic location information for installation and maintenance of services, retrieve equipment in case of service cancellation, and update customer registration data provided by customers—such as phone numbers and new addresses. Additionally, the operator clarifies billing-related questions and provides guidance for customer reactivation, ensuring effective service delivery and necessary support for continuity of FWA services. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the right place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in meetings and organizational commitments when requested; * Use individual and collective safety equipment when required; * Drive company vehicles when necessary; * Perform other duties related to the position, as needed by the department and directed by leadership; * Perform initial and reconfiguration of FWA equipment, ensuring proper operational status and alignment with the company’s technical standards, and provide basic technical support to resolve connectivity and service performance issues; * Deliver bills to customers when necessary; * Collect and enter geographic location information into the internal mapping system; * Clarify customer inquiries when necessary; * Visit registered addresses to negotiate outstanding debts, aiming to retain customers and reactivate services; * Collect customer data—including phone numbers and new addresses—for registration updates; * In cases of service cancellation, retrieve Brisanet equipment, return equipment to inventory, and request the customer’s signature on the Equipment Retrieval Form when required. **Requirements and Qualifications** * Completed high school education; * Basic knowledge of telecommunications, networking, or related fields; * Familiarity with local geography; * Customer service experience. **Preferred Qualifications:** * Defensive driving certification; * Proficiency with Google tools (Sheets, Docs) **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat and hierarchical structure—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment health insurance plan; * Dental insurance; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to digital transformation in Brazil.