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Job Summary: Retention Analyst responsible for understanding cancellation reasons and presenting persuasive arguments to retain customers within a dynamic and collaborative environment. Key Highlights: 1. Dynamic and collaborative environment 2. Focus on professional development and career path 3. Benchmark in benefits and quality of life **Have you ever considered working in a dynamic place, within a collaborative environment characterized by constant transformation and growth?** **Join our team!** **\#JoinTP** **Responsibilities and Duties:** Analyze customer profile, understand the true reason behind their cancellation request, and address objections raised in order to retain them. **Salary:** R$ 1\.518,00 \+ Benefits \+ Career Plan **Working Hours:** Between 08:00 and 22:00 **Schedule:** 6x1 \- Rotating Days Off \| **Shift Duration:** 6h20 **Work Mode:** On-site \| **Work Location:** São Gonçalo do Amarante \- RN **What We Are Looking For (Requirements):** Be of legal age; Completed high school education **At TP, well-cared-for people deliver extraordinary results!** We are a market benchmark in benefits—and it’s no coincidence. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an outstanding place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: in just 3 months, you can take your next step. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Differentiated PLR – we recognize and reward your performance. * Meal Allowance and Food Allowance. * Fuel Allowance (for overnight shifts). * Bullla Card: salary advance and payroll-deducted loans. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to gym networks. * Health Plan including dependents – we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting mothers and fathers. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—good luck!**
