Administrative Assistant (Customer Service)

Description

Job Summary: We are hiring an Administrative Assistant for the Customer Service department, responsible for customer service, administrative support, and request tracking, ensuring quality and satisfaction. Key Highlights: 1. Customer service and administrative support 2. Registration, tracking, and resolution of requests 3. Organization and maintenance of updated records **Position: Administrative Assistant – Customer Service (SAC)** **Job Description:** We are seeking an Administrative Assistant to work in the Customer Service department, responsible for customer interaction, administrative request support, and request tracking, ensuring service quality and customer satisfaction. **Main Responsibilities:** * Provide customer service via phone, e-mail, and other channels; * Register, track, and resolve requests, complaints, and inquiries; * Provide administrative support to the department; * Update control systems and spreadsheets; * Monitor service deadlines and customer response timelines; * Collaborate with other departments to resolve requests; * Organize documents and maintain updated records. **Requirements:** * Completed high school education (college enrollment preferred); * Experience in customer service is a plus; * Proficiency in Microsoft Office suite; * Strong verbal and written communication skills; * Organized, proactive, and detail-oriented. **Preferred Qualifications:** * Experience in administrative routines and/or customer service Employment Type: Full-time CLT Salary: R$1.549,89 – R$2.000,00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site