Job Summary: The professional will support the manager in administrative routines, organize records, define service routes, and monitor area KPIs and budget. Key Highlights: 1. Support in administrative and operational routines of the area 2. Organization and analysis of incidents and service requests 3. Monitoring of KPIs and budget management The 3corações Group is built by people—first and foremost—passionate about what they do. We take pride in growing through hard work and moving forward, ever further, without forgetting our essence and values. It is through our simple way of being that we celebrate diversity among people and the flavorful experiences that intertwine stories. The result is a company offering quality products, happy employees and consumers, and suppliers and partners integrated into a shared mission: delivering pleasurable experiences that foster joy and well-being, building lasting relationships and generating value for all. Savor a world of possibilities at Brazil’s largest coffee company! Learn more at www.3coracoes.com **Responsibilities and Duties** * Support the manager in the area’s administrative routines and in the daily activities of area operators; * Organize records of claims, calls, incident reports, and reports to conduct a chronological analysis of incidents; * Define service routes based on criteria such as geographical proximity, call urgency, and technical specialization. * Plan and organize the daily, weekly, and monthly schedules of maintenance technicians. * Monitor the status of service requests throughout the day, reassigning technicians in case of unforeseen events or emergencies. * Conduct audits of calls received by the Call Center to identify complaints and areas for improvement; * Monitor area KPIs and support results analysis; * Prepare presentations on results; * Monitor area budget management (GMD), as well as process contract and service payments. **Requirements and Qualifications** **Education** * Completed undergraduate degree in Business Administration, Management Processes, or related fields. **Required** * Prior experience in the field; * Proficiency in Google Tools (spreadsheets and presentations). **Desirable** * Knowledge of SAP system. **Additional Information** **Benefits** * Shared Health Plan; * Dental Plan; * Transportation; * Meal Allowance; * Monthly Product Kit; * Telemedicine and Online Therapy fully covered by the company (extended to dependents); * Life Insurance; * Wellhub. The ***3corações*** Group is a company of **people passionate** about what they do. We grow through the **strength of our work**, honoring our origins and essence to move ever further. We are an **innovative and entrepreneurial** people who **care** for our employees and deliver **pleasurable experiences** to everyone we engage with. Our story began in 1959, in the interior of Rio Grande do Norte. With our **way of being**, **innovative and entrepreneurial**, we became the **national leader** in the roasted and ground coffee and cappuccino segment, and the **second-largest player** in soluble coffee. In 2013, we launched the TRES multi-beverage machine solution, offering over 30 beverage flavors in capsules; in 2020, through a *joint venture* with Positive Company, we entered the plant-based market, offering our consumers 100% natural, plant-derived products. Our portfolio also includes soluble coffee, ready-to-drink cappuccino, chocolate milk drink, coffee with milk, soft drinks, corn derivatives, coffee filters, and filter holders. We are over 8,000 hearts passionate about what we do, **committed to building a better country and a better world**. **We respect and value all people and cultures and believe diversity enriches our work environment**. We seek individuals ready to roll up their sleeves and collaborate. Join ***3corações*** and add your heart to ours!
João Silva
Indeed · HR
João Silva
Indeed · HR
