On-site Customer Support Technician (Telecommunications)

Description

Job Summary: On-site Customer Support Technician responsible for installation, inspection, and maintenance of technological infrastructure, ensuring service quality and customer satisfaction. Key Highlights: 1. Field operations involving installation and maintenance of networks and equipment 2. Opportunity for committed and organized professionals 3. Focus on service quality and customer satisfaction **About the position** We are seeking an On-site Customer Support Technician to perform installation, inspection, and maintenance of technological infrastructure, ensuring service quality and customer satisfaction. If you are a committed, organized individual who enjoys fieldwork, this opportunity may be right for you! **Main Responsibilities** * Perform installation, inspection, and maintenance of telecommunications networks and equipment * Carry out work at heights (CEO and CTO), adhering to safety regulations * Conduct speed tests and ensure service delivery quality * Complete schedules and service orders within established deadlines * Assist in organizing and preparing work materials and equipment * Report to supervisors the need for preventive and corrective maintenance * Participate in operational meetings and alignment sessions * Safeguard company equipment, tools, and resources **Requirements** **Mandatory:** * Completed or ongoing Technical Course in Telecommunications * Driver's License Category B * Availability for travel * Availability for work at heights **Preferred Qualifications:** * Knowledge of optical fiber * NR10 and NR35 certifications * Prior experience in the field **Behavioral Competencies** * Organization and attention to detail * Emotional balance * Strong interpersonal skills * Proactivity * Responsibility and commitment to results **Additional Information** * Field-based role (external activity) * Use of PPE and strict adherence to safety regulations * Participation in continuous training and capacity-building programs