SUPERVISOR - NATAL

Description

Job Summary: Strategic and operational management of the administrative support team, focusing on performance, productivity, quality, and continuous process improvement. Key Highlights: 1. Strategic and operational management of the administrative support team. 2. Monitoring of performance and productivity indicators. 3. Focus on continuous improvement of departmental processes and routines. **Job Description:** ---------------------- Operational and strategic management of the administrative support team; Monitoring of performance, productivity, and operational quality indicators; Tracking of requests and ensuring adherence to established deadlines; Prioritization and direction of activities based on criticality and operational volume; Monitoring and handling of requests in internal systems; Strategic and balanced distribution of tasks among the team; Preparation and monitoring of managerial reports and operational indicators; Managing backlog and operational workflow; Identifying opportunities for continuous improvement in departmental processes and routines; Ensuring quality and efficiency in team deliverables **Mandatory Requirements:** ------------------------------ Previous experience in customer service operations, administrative support, or back-office functions; Experience in high-volume operational companies and demand management; Experience tracking indicators, productivity, and SLAs; Prior experience managing operational teams; Experience in dynamic environments with multiple concurrent demands and a strong performance focus; Preferred: Experience in customer service operations, contact centers, or service-oriented companies. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- PCD **Benefits:** --------------- Meal allowance Dental plan Health insurance Transportation allowance **Work Location:** ---------------------- Natal