Prospera Customer Specialist

Description

Job Summary: Santander is seeking a Prospera Customer Specialist to manage and prospect portfolios of micro and small entrepreneur customers, with a focus on customer satisfaction. Key Highlights: 1. Portfolio management and prospecting of micro and small entrepreneur customers 2. Focus on customer engagement and satisfaction 3. Opportunity for growth and learning within an innovative ecosystem Prospera Customer Specialist Country: Brazil If you are eager to grow and learn continuously, and passionate about interacting with people, this could be the right place for you! Santander is a growing ecosystem with the purpose of contributing to the prosperity of people and businesses. Here, you can create the new, question and challenge the market. It means embracing both the urgency of the present and the vision of the future—always aligned to serve customers in the best possible way. It means being part of a global company that values diversity across all dimensions and fosters a culture of role horizontalization. At Santander, we embrace a horizontalized role culture, structured around four clusters: Specialist, Leader, Head, and Partner. We have an opening for you to become a Prospera Customer Specialist, where you will be hired as a Specialist—the primary expert in your field. Your role here will include: Managing portfolios and prospecting new micro and small entrepreneur customers; Conducting in-person visits to our customers; Identifying and acting upon potential partnerships; Ensuring customer engagement and satisfaction; Preventive collections; Negotiating agreements; Monitoring portfolio delinquency You’ll fit well with us if you embody: Think Customer – I put the customer first Embrace Change – I drive change Act Now – I act swiftly Move Together – I collaborate as a team Speak Up – I communicate openly For this role, we value: Completed high school or technical education (a bachelor’s degree is even better!); Experience with Microsoft Office Suite; Strong communication skills; * Experience in microcredit is a plus. If this resonates with you, join Santander! \# BENEFITS Variable Compensation; Medical and Dental Assistance; Meal and Food Allowance; Life Insurance; Childcare/Babysitter Allowance; Gympass or Totalpass; Nascer Program; Be Healthy – A program encouraging healthier habits; PAPE – Specialized Personal Support Program. \#Sales \#Commercial \#Prospecting \#SalesStrategy \#Microcredit So? Ready to be ignited? Prospera is Santander’s Microfinance Platform, designed to support micro and small businesses in investing in their growth. We support our customers through access to financial education and guidance on responsible credit usage. If this resonates with you, join Santander! ️ \#HereYourSparkTransforms \#JoinSantander \#BeTheProsperaSpark