Executive Maître

Description

Job Summary: We are seeking an Executive Maître with practical leadership skills, strong organizational abilities, and a focus on service excellence, operational consistency, and results — with a strong presence on the dining floor. Key Highlights: 1. Lead the team and ensure a high standard of service 2. Focus on service standardization and customer experience 3. Develop the team and resolve conflicts **Executive Maître – Juazeiro do Norte/CE** We are looking for an Executive Maître with a profile of hands-on leadership, organization, and dedication to service excellence, operational standardization, and performance outcomes. We seek a professional with strong floor presence who leads by example and directly influences customer experience, team management, and operational performance. **Main Responsibilities:** · Lead the dining room team, reception, commis staff, cashiers, and support staff; · Ensure a high standard of service, team posture, and presentation; · Serve as the operational leader during peak hours; · Organize the dining room routine (opening, briefing, peak period, and closing); · Monitor waiting times, table turnover, and operational flow; · Ensure commercial execution: reservations, events, upselling, and sales suggestions; · Integrate dining room, bar, and kitchen operations to reduce operational errors; · Support delivery operations, ensuring order quality and accuracy; · Train and develop the team through continuous feedback; · Resolve conflicts with customers and team members. **What We Expect in Practice:** · Standardized service and customer experience; · Smooth operations with reduced errors and rework; · Increased average ticket value and additional sales per table; · Efficient control of waiting times and table turnover; · Effective integration among dining room, kitchen, bar, and delivery; · Consistent monitoring of performance indicators (KPIs). **Requirements:** · Completed high school education · Proven experience as a Maître, Dining Room Supervisor, or in service leadership roles; · Strong on-site leadership and hands-on operational involvement; · Excellent communication and professional demeanor; · Commercial mindset with a focus on hospitality; · Flexible availability; · Availability to work on weekends. **Work Schedule:** · Rotating 6x1 schedule (1 fixed weekly day off + 1 Sunday per month) · Morning shift: 11:00 AM – 2:00 PM (unit opening) · Afternoon break · Night shift: 6:00 PM – 11:00 PM (until closure) **Compensation and Benefits:** · Fixed salary: R$ 4.500,00; · Performance bonus; · On-site meals; · Health insurance via voluntary enrollment (optional); · Day off. **Additional Information:** · Transportation assistance; · Housing assistance. If you possess leadership qualities, organizational skills, and a drive to deliver operational excellence, we want to meet you! Employment Type: Full-time CLT Salary: R$4.500,00 per month Benefits: * Housing allowance Work Location: On-site