Description
Job Summary:
Serve customers through digital channels, offering TIM products and services with a focus on excellent customer service, sales conversion, and customer satisfaction.
Key Highlights:
1. Customer service via digital channels (chat, WhatsApp, paid traffic)
2. Customer profile analysis and identification of sales opportunities
3. Prospecting and servicing leads from digital campaigns
Serve customers through digital channels (chat, WhatsApp, paid traffic, and online campaigns), offering TIM products and services with a focus on excellent customer service, sales conversion, and customer satisfaction.
* Contact customers via chat and WhatsApp to present TIM plans, offers, and products.
* Analyze customer profiles to identify sales and retention opportunities.
* Prospect and service leads generated from digital campaigns.
* Schedule interested customers for in-store appointments and follow up until purchase completion.
* Maintain updated records of customer interactions, sales, and appointments.
* Achieve sales targets and comply with company internal policies.