Job Summary: We are seeking someone interested in expanding their scope of work by taking on responsibilities in both technical support and Microsoft 365 migration projects, offering practical development and technical advancement. Key Highlights: 1. Internal opportunity for practical development and technical advancement 2. Participation in key Microsoft 365 migration projects 3. Technical support and Microsoft 365 migration project involvement We are opening an internal opportunity because we believe in the potential of our own team (we know there are incredible talents within our organization who can grow even further). We seek someone interested in expanding their scope of work by assuming responsibilities in both technical support and Microsoft 365 migration projects. This opportunity does not involve a change in position or salary progression at this time, but offers practical development, participation in key projects, and real space for technical advancement. What We Expect From You * Intermediate knowledge of Microsoft 365 (Teams, OneDrive, SharePoint Online). * Basic understanding of networking (TCP/IP, DNS, DHCP). * Strong communication skills, organizational ability, and eagerness to learn. * Technical or higher education degree in IT (completed or in progress). Your Key Responsibilities * Handle and resolve technical support requests related to the Microsoft 365 environment. * Assist users in utilizing productivity tools. * Participate in customer environment migration projects to Microsoft 365 (Teams, SharePoint, OneDrive). * Collaborate in the analysis, execution, and monitoring of transitions. * Document procedures and contribute to continuous process improvement.