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Job Summary: Customer support via Chat, WhatsApp, and Voice for retailers and partners, identifying needs and responding to requests, with a focus on technology. Key Highlights: 1. Dynamic and collaborative environment 2. Focus on technology and communication networks 3. Customer service and consultative sales **Have you ever imagined working in a dynamic place, within a collaborative environment of constant transformation and growth?** **Are you tuned into the world of technology and communication networks? Yes?! Then this opportunity is for you!** **\#JoinTP** **Responsibilities and Duties:** Provide customer support via Chat, WhatsApp, and Voice for retailers and partners, identifying their needs and promptly responding to requests; analyze order history, especially regarding refunds; conduct carrier-related inquiries; inform about available discount coupons (acting, to some extent, as consultative sales); share information about gift vouchers; and handle other related situations. **Salary:** R$ 1\.518,00 \+ Benefits \+ Career development plan **Working Hours:** Between 09:00 and 22:00 **Schedule:** 6 days on / 1 day off \- Sundays off \| **Shift Duration:** 6h20 **Work Modality:** On-site \| **Work Location:** São Gonçalo do Amarante \- RN **What We Are Looking For (Requirements):** Be of legal age; Complete high school education; Availability to work at the São Gonçalo do Amarante \- RN campus; Proficiency in handling multiple screens simultaneously and fast typing. **At TP, well-cared-for people build extraordinary results!** We are a market reference when it comes to benefits—and it’s no coincidence. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: in just 3 months, you can take your next step. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Differentiated PLR – we recognize and reward your performance. * Meal voucher and food allowance. * Fuel allowance (for night shifts). * Bullla Card: salary advance and consigned credit. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to gym networks. * Health Plan including dependents – we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting mothers and fathers. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of several independent stages. Throughout the process, you may be invited to participate in additional activities according to the progress of screening. Please remember that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**
