Job Summary: The Relationship Assistant supports customer service and assistance, maintains the customer portfolio, conducts follow-ups, ensures customer satisfaction, and registers new customers and updates information in the system. Key Highlights: 1. Customer service and support to resolve inquiries 2. Maintaining the customer portfolio and ensuring satisfaction 3. Registering and updating customer information in the system The Relationship Assistant is responsible for supporting customer service, providing assistance, and resolving inquiries. They maintain the customer portfolio by conducting follow-ups and ensuring customer satisfaction and loyalty. Additionally, they register new customers and update customer information in the system. * Provide customer service, offering support and clarifying inquiries. * Maintain contact with customers, conducting follow-ups to ensure satisfaction and loyalty. * Register new customers in the system, ensuring accurate information entry. * Update customer registration data, ensuring accuracy and integrity of information. * Assist in preparing reports and performance analyses of the customer portfolio. * Participate in training and development programs to enhance customer service and relationship management. * Collaborate with the sales team by providing relevant information about customers and their needs. * Contribute to continuous improvement of customer service and relationship management processes. * Uphold the company's image by delivering courteous, ethical, and professional service in all customer interactions.
João Silva
Indeed · HR
João Silva
Indeed · HR
