Job Summary: Proactive and reactive customer service to ensure bill payment compliance, analyzing customer history to correct inaccuracies and clarify doubts. Key Highlights: 1. Dynamic and collaborative environment characterized by constant transformation and growth. 2. Opportunity for individuals who are tech-savvy and well-informed about communication networks. 3. Focus on professional development and quality of life. **Have you ever considered working in a dynamic environment, within a collaborative setting marked by constant transformation and growth?** **Are you up-to-date with the world of technology and communication networks? Yes?! Then this position is perfect for you!** **\#JoinTP** **Responsibilities and Duties:** Conduct proactive and reactive customer service to ensure bill payment compliance; Analyze the customer's history prior to contact, aiming to correct inaccuracies and clarify doubts. **Salary:** BRL 1,518.00 \+ Benefits \+ Career Development Plan **Working Hours:** Multiple shifts available **Work Schedule:** 6 days on / 1 day off (cyclic rest days) \| 06:20 AM **Employment Type:** On-site \| **Work Location:** São Gonçalo do Amarante (SGA) \- RN. **What We Are Looking For (Requirements):** * Must be of legal age; * High school diploma completed; * Customer service experience preferred, especially in collections or sales; * Prior experience in the collections sector is a plus. **At TP, well-cared-for people deliver extraordinary results!** We are a market reference when it comes to benefits—and for good reason. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Path Plan: advance to your next step in just 3 months. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Differentiated Profit Sharing (PLR) – we recognize and reward your performance. * Meal Allowance and Food Allowance. * Fuel Allowance (for overnight shifts). * Bullla Card: salary advance and payroll-deducted loans. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to a network of gyms. * Health Plan including dependents – we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**
João Silva
Indeed · HR
João Silva
Indeed · HR
