IT Analyst

Description

Job Summary: Responsible for performing IT infrastructure maintenance and support, including hardware, software, and networks, ensuring system functionality and security. Key Highlights: 1. Computer and system maintenance and support 2. Network, infrastructure, and information security management 3. Technical support to various IT departments and projects **Description and Responsibilities:** **Schedule:** 8 AM to 6 PM (Monday to Friday) **Level:** Professional **Employment Type:** Permanent – CLT Responsible for computer maintenance (installation and user computer support); keeping security policies updated and performing virus scanning and removal on computers; executing and maintaining up-to-date backup procedures; updating and maintaining technical documentation required for computer operation and maintenance; performing basic printer maintenance, identifying potential failures; (contacting the leasing provider’s support when necessary); opening repair tickets with third-party companies; managing existing Wi\-Fi networks (Unifi – UBNT); maintaining wired network infrastructure operational (switches, VLANs); monitoring network assets (Zabbix and Grafana); tracking and updating software licenses / renewals; managing and providing Level 1 support for Condomob, Fortes, Ocomon, and Selfloops systems; managing emails and domain; managing IT-related third-party contracts; installing and supporting intercom systems, accompanying third-party technicians during technical visits; providing technical support to other departments regarding requests and projects; and other related duties. **Requirements:** **Requirements:** Bachelor’s degree in Computer Science, Systems Analysis, Systems Development, or related fields. Knowledge of Information Security, applications, internet servers, infrastructure, SQL, and databases. Knowledge of Computer Networks. Proven experience as an IT Analyst. Desired experience with GPON networks, intercom services and installation, and user support. **Required Competencies**: Initiative, proactivity, confidentiality, organization, satisfactory interpersonal skills, empathy, analytical ability, creativity, and resilience. **Compensation:** Salary (R$ 4\.301,00\) \+ On-site Meals \+ Life Insurance \+ Day Off \+ Medical and Dental Plans (After Probation Period) \+ Transportation Allowance **Benefits:** Medical assistance, Dental assistance, Life insurance, Transportation allowance