Customer Service Agent

Description

**Description and Responsibilities:** **Schedule:** Monday to Friday, from 8 a.m. to 5 p.m., with a 1-hour lunch break **Level:** Operational **Employment Type:** Permanent – CLT Provide service to cooperative members; Provide telephone support to cooperative members; Meet the needs of cooperative members; Contribute to achieving results and established goals; Assist in developing commercial proposals for products and services offered to cooperative members; Support maintaining up-to-date cooperative member records; Direct and expedite service for cooperative members; Assist cooperative members with access and usage of electronic channels; Formalize approved renegotiation proposals. **Requirements:** Completed or currently pursuing a bachelor’s degree in Administration, Accounting, Economics, Business Management, or related finance fields; Intermediate-level proficiency in Microsoft Office suite; Basic knowledge of sales techniques; Previous experience in commercial roles and customer service; Ability to communicate clearly and effectively (verbally and in writing); Teamwork skills; AMBIMA certification is a plus; Strong communication and interpersonal skills; Minimum tenure of 12 months; Interns must have at least 3 months of tenure; Must be current with mandatory training pathways. **Benefits:** Gym allowance, Childcare allowance, Internal benefits, Profit-sharing program, Private pension plan, Life insurance, Meal voucher, Transportation voucher