ABOUT US: Come Grow with TPL! For over 10 years, we have been transforming logistics through innovation and constant movement. Now, as TPL, we are leaders in Fulfillment (B2B and B2C) in Brazil, with proprietary technology and a team of +700 dedicated employees. If you're looking to be part of a company in evolution, one that values change and innovation, join us! We're ready to face new challenges and grow even further. Responsibilities: Serve customers and monitor customer experience across all contact points in the logistics operation. Respond to inquiries and proactively communicate about delivery timelines, shipment status, and potential issues. Collect, analyze, and report customer feedback to identify improvement opportunities. Monitor customer satisfaction and delivery performance KPIs. Collaborate with transportation, warehouse, IT, and finance teams. Map the customer journey and propose actions to enhance the overall experience. Requirements: Strong communication skills and empathy toward customers. Analytical ability to interpret data and metrics. Proactive problem-solving skills. Basic knowledge of logistics. Employment type: Full-time CLT Pay: R$4,000.00 - R$4,200.00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance