Profile: Senior Technical Support Analyst Scope: Provide Level 2 and 3 technical support, ensuring the availability of IT services, as well as logging incidents to enable analysis and resolution of service requests, escalating them to resolver groups when necessary; Incidents related to operating systems, software, hardware, networks, Microsoft Office Suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; Manage user access and permissions via Active Directory. Monitor and diagnose issues in computer networks (connectivity, protocols, and basic infrastructure). Operate and update ITSM systems for managing service requests, incidents, and changes. Identify failure patterns and propose continuous improvements (analytical mindset). Knowledge of: Windows; Active Directory; Computer Networks; Fundamentals of Information Security; Microsoft solutions and Office 365. Address: Rodovia Capitão Barduíno, KM 98, Curitibanos, Bragança Paulista \- SP, 12929\-731\. Period: 05/13/2026 to 06/02/2026\. 7:00 PM \- 7:00 AM, 12x36 schedule HIRING VIA MEI / RPA Payment: R$250.00 per day Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
