N2 Support Analyst – Senior (Field) - Extrema/MG

Description

Job Summary: This role is for an N2 Support Analyst acting as a local IT technical reference, supporting the CD operation in incident resolution, user support, and technological environment sustainability. Key Highlights: 1. Serve as the local IT technical reference at a Distribution Center. 2. Resolve medium-complexity incidents related to hardware, software, and network. 3. Participate in IT projects (rollouts, upgrades, standardizations). We are seeking an N2 Support Analyst – Senior to work at the Distribution Center in Extrema/MG. This position will serve as the local IT technical reference, supporting CD operations in incident resolution, internal user support, and technological environment sustainability—ensuring stability, responsive service delivery, and operational continuity. **Responsibilities** --------------------- * Provide on-site (field) and remote N2 technical support. * Resolve medium-complexity incidents related to hardware, software, systems, and network. * Provide technical support to the N1 Support team, serving as the escalation point. * Analyze root causes of recurring incidents and propose improvements. * Perform configuration, maintenance, and troubleshooting of workstations, printers, and local networks. * Participate in IT projects (rollouts, upgrades, standardizations, and improvements). * Ensure compliance with SLAs and maintain high-quality call logging and documentation. * Support IT asset management and inventory control. **Requirements** -------------- * Completed high school education (technical or higher education in IT is a plus). * Prior experience in N2 Support or equivalent role. * Solid knowledge of Windows, hardware, networking, and corporate environments. * Experience with Service Desk tools. * Availability for on-site work in Extrema/MG. **Behavioral Competencies** -------------------------------- * Analytical mindset and solution-oriented approach. * Strong communication skills and ability to serve as a technical reference. * Organized, autonomous, and capable of prioritizing tasks. * Collaborative attitude and user experience focus. **Preferred Qualifications** ---------------- * Basic understanding of information security. * Experience in operational or high-criticality environments. * Technical certifications (ITIL, Microsoft, networking).