Job Code 10462262 - Junior Support Technician

Description

Job Summary: We are seeking a proactive and committed professional to provide first- and second-level IT technical support, manage incidents, and maintain the knowledge base. Key Highlights: 1. Providing first- and second-level IT technical support 2. Focusing on incident management and knowledge base maintenance 3. An opportunity for a proactive and committed individual Description: * Completed high school education * Knowledge of network troubleshooting, microcomputing, software and hardware, Service Desk tools, operating systems, and Microsoft Office Suite. Preferred Qualifications: * Currently pursuing a higher education degree in Technology. Work Schedule: * 8:00 AM to 5:00 PM, Monday through Friday. * 100% on-site (Extrema - MG) NOTE: Hey! Even if you don’t meet all the requirements for this position, we still encourage you to apply. We will carefully evaluate your profile considering all your qualifications. What We Are Looking For: A proactive, committed individual with strong interpersonal skills. Your Day-to-Day Responsibilities: * Register and manage incidents, handling first- and second-level requests; * Provide support for operating systems and software installation, Microsoft Office Suite, networks, printers and peripherals, as well as desktop and notebook maintenance; * Perform directory mapping, configure Exchange email, set up user profiles, install VPN, and configure IP addresses; * Monitor, resolve, and update incidents in the database to prevent queues that could compromise the project’s SLA, while minimizing the backlog of incidents; * Create and update the knowledge base, procedures, service scripts, and problem-resolution documentation in the KCS portal. 2512100202181911726