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Works with a focus on quality, empathy, and promptness in customer support.\n\n \n\n\n\n* Provide excellent service to all our customers, with courtesy and professionalism;\n\n\n* Ensure customers feel satisfied with every interaction;\n\n\n* Schedule service orders (SO) for maintenance, address transfers, internal transfers, and extra cable clearly and effectively;\n\n\n* Reschedule SOs when necessary, always keeping the customer informed;\n\n\n* Provide in-person support at the NY store, offering direct and personalized assistance;\n\n\n* Maintain clear and transparent communication with the customer, explaining procedures adopted in a simple and straightforward manner;\n\n\n* Ensure efficient organization of technicians' schedules, optimizing time and travel;\n\n\n* Respond promptly to chat inquiries, avoiding waiting queues and maintaining smooth service flow;\n\n\n* Forward cases exceeding Level I support scope to the responsible departments with proper information and context;\n\n\n* Conduct phone and chat support, identifying and resolving technical issues for residential customers;\n\n\n* Follow technical support procedures and scripts to ensure standardized responses;\n\n\n* Perform connection tests, signal verification, and equipment activation;\n\n\n* Accurately record all service interactions and actions taken in internal systems (MK Solution, UNM, etc.);\n\n\n* Contact customers who have open tickets handled by outsourced support, ensuring proactive and efficient follow-up;\n\n\n* Escalate support requests to Level II Support when necessary, providing complete and clear history;\n\n\n* Maintain high resolution rates and average handling time within defined standards;\n\n\n* Meet operational goals and performance indicators set by supervision;\n\n\n* Contribute suggestions for process improvements and interdepartmental communication;\n\n\n* Uphold the company's image in every customer interaction, reinforcing commitment to quality and positive relationships;\n\n\n* Take care of equipment and tools provided by the company.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764559896000","seoName":"help-desk-junior-attendant","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-extrema/cate-customer-service-call-center/help-desk-junior-attendant-6458366676825712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"8550b847-5817-47db-8216-e51b02b44634","sid":"d72bc7eb-31cb-4c34-8efb-9d2199c11e76"},"attrParams":{"summary":null,"highLight":["Provide technical support to customers","Handle service requests and scheduling","Ensure customer satisfaction and efficiency"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Bragança Paulista,São Paulo","unit":null}]},"addDate":1764559896626,"categoryName":"Customer Service Call Center","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4070","location":"R. 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It has the power to move people through exercise, passion for their favorite team, the fun of a dance class, or the strength of iconic brands.\n\n \n\nBecause we recognize the power of sports in all its forms, we work together with determination and energy to build the world’s first sports ecosystem, bringing together diverse opportunities for people to be engaged and impacted by the power of movement.\n\n \n\nWhenever you think of sports, rest assured: Grupo SBF will be there. Whether through Centauro’s stores and e-commerce, the largest multi-brand sports retailer in Latin America, or Fisia, Nike’s official distributor in Brazil, movement never stops here.\n\n \n\nAthlete or enthusiast, fan or passionate: Grupo SBF is for you. 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Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry\\-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.\nPosition Summary: Support Team Member Experience (TMX) programs and processes to support achievement of KPI’s such as team member engagement, turnover, and retention. Lead HR initiatives and provide support for the facility leadership team with a focus on relationship development and informal influence across the facility.\nDuties / Responsibilities:* Support key plant leadership (GM, PM) to drive engagement, retention and development of a culture of recognition and inclusion across the facility.\n* Support facility management team to ensure compliance, positive employee relations, performance and talent development.\n* Lead the HR function for the facility in alignment with home office strategy; coach and develop HR team.\n* Implement \\& communicate HR policies and standard operating procedures. 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Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.\nAs part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.\nClayton is proud to have earned spots on the following Forbes lists: America’s Best Employers, America’s Best Employers by State, Best Employers for Diversity, Best Employers for Women.\nAt Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in\\-person for team members.\nClayton is committed to a diverse and inclusive workplace. 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Provide accurate information about products, payment methods, service hours, promotions, and other customer service-related topics.\n\n **Responsibilities and duties*** Perform product exchanges;\n\n* Handle complaints;\n\n* Count coins;\n\n* Check prices;\n\n* Provide telephone support in stores, answer external calls (customers) and internal group calls (stores and headquarters), assess the caller's needs, and when necessary, transfer the call to internal departments or redirect to another employee by contacting them via microphone, as requested;\n\n* Provide information via phone or in person to customers regarding prices listed in flyers and integrated systems, products offered, promotions, payment methods, and store operating hours;\n\n* Carry out the in-store product exchange process: receive the customer, verify the exchange request, evaluate whether the exchange is appropriate and complies with company procedures; if valid, enter the information into the integrated system and issue a voucher to the consumer. If the exchange is not valid, escalate to management for evaluation;\n\n* Issue invoices to customers upon request: enter customer registration data into the system, verify and update existing customer records based on Sintegra if necessary, print the document, obtain the customer's signature, and deliver a copy;\n\n* Enter information into spreadsheets for generating invoice issuance reports;\n\n* Announce via the store's public address system services such as mobile phone top-ups, current campaigns, and special offers when requested;\n\n* Promote the Roldão card to customers;\n\n* Provide customer support;\n\n \n\n• Engage in prospecting and approaching customers for sales of the ROLDAO PAY card and related products; • Provide personal assistance to customers holding the ROLDAO PAY card, clarifying doubts regarding fee and annual charges.\n\n **Requirements and qualifications** \n\n* High school diploma required;\n* Experience in customer service, front-end retail, or customer support will be considered a plus;\n* Experience in the retail or wholesale sector, hypermarkets, etc., will also be considered advantageous.\n\n \n\n**Additional information** **Work location:**\n\n* 100% in-person\n\n **Benefits:**\n\n* On-site cafeteria\n* Multibenefits card\n* Transportation allowance\n* Medical insurance\n* Dental insurance\n* Life insurance\n* Discounts at educational institutions for undergraduate, postgraduate, and extension courses\n* Roldão Mais: Employees receive discounts at Roldão Atacadista stores, paying wholesale prices\n* Maternity kit\n* Corporate University – Academia Roldão: Participation in training programs with personalized learning paths for each employee.\n\n \n\nRoldão Atacadista is not just a company—it's a story of growth and transformation being written for 24 years. 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Manage the store's inventory, ensuring proper storage and control of products. 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Cel. João Leme, 786 - Centro, Bragança Paulista - SP, 12900-002, Brazil","infoId":"6452322870617812","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Relationship Assistant","content":"The Relationship Assistant is the primary point of contact for customers requesting cancellation of their services. The main objective of this role is to reverse the cancellation request through empathetic, transparent, and solution-focused service, applying retention strategies to maintain the customer base. This professional will be responsible for the entire cancellation cycle, from initial contact to administrative and operational closure within the system.\n\n \n\n\n\n* Provide inbound and outbound support to customers requesting service cancellation via phone or e\\-mail, following company scripts and quality standards.\n* Identify the reason for the cancellation request (technical issues, financial difficulties, change of address, etc.) and apply customized retention strategies for each case.\n* Negotiate and offer alternatives to prevent cancellation, such as:\n* Scheduling technical visits to resolve connectivity issues.\n* Offering plan downgrades, address transfers, temporary service suspension, or account holder changes.\n* Presenting benefits and advantages of the current plan, such as the Benefits Club and upgrade options.\n* Accurately record and document all interactions and process steps in the MK ERP management system.\n* Analyze contract terms and loyalty clauses to calculate applicable termination fees and proportional usage charges.\n* Generate penalty or proportional usage invoices in the system according to established financial procedures.\n* Create and manage Service Orders (S.O.) for service cancellation and retrieval of loaned equipment.\n* Guide customers through equipment return procedures and available options (drop-off at branch or pickup by technician).\n* Finalize the cancellation process in the system, ensuring definitive contract termination and cessation of future billing.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764087724000","seoName":"relationship-assistant","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-extrema/cate-customer-service-call-center/relationship-assistant-6452322870617812/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"1b64b51e-da78-498e-8dca-453dd87ae245","sid":"d72bc7eb-31cb-4c34-8efb-9d2199c11e76"},"attrParams":{"summary":null,"highLight":["Handle customer cancellations","Apply retention strategies","Manage service orders and documentation"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Bragança Paulista,São Paulo","unit":null}]},"addDate":1764087724266,"categoryName":"Customer Service Call Center","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4070","location":"R. Antônio Cardoso, 98 - Extrema, MG, 37640-000, Brazil","infoId":"6433749327180912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Service Assistant","content":"This position also applies to candidates with disabilities.\n\n\nIf you are passionate about technology, innovation, efficiency, sophistication, and design, and want to be part of a team that values integrity and teamwork, then come join us at Panasonic!\n\n\nWe are a Japanese company with over 100 years of tradition, maintaining a curious and innovative spirit, driven by improving quality of life worldwide.\n\n\nWe value your efforts and are committed to creating a work environment where you can grow and thrive. We are excited about the possibility of receiving your application and working together to improve society through our products. Come join our team at Panasonic!\n\n\nYour Responsibilities Will Be:\n\n* Provide customer service via chat, phone, and email;\n* Receive orders, clarify doubts, solve problems, and provide information about products or services;\n* Ensure tasks are completed quickly, minimizing customer effort and maximizing satisfaction;\n* Follow established service policies, maintaining quality standards and excellence in service delivery.\n\n \n\nWhat You Need to Have:\n\n* High school diploma;\n* Basic knowledge of Microsoft Office;\n* Good verbal and written communication skills.\n\n \n\nAdditional Information:\n\n* Work Modality: Hybrid (2 days per week onsite)\n* Working Hours: 1:30 PM to 8:00 PM (Monday to Friday) and 7:30 AM to 2:00 PM (Saturday)\n\n \n\nMinimum Education Level: High School (Secondary Degree)\n\n\n \n\n* Profit Sharing\n* Total Pass\n* Pharmacy Benefit Program\n* Medical Insurance\n* Meal Allowance\n* Life Insurance\n* Dental Plan\n* Shuttle Transportation\n* Product Discounts","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762636666000","seoName":"customer-service-assistant","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-extrema/cate-customer-service-call-center/customer-service-assistant-6433749327180912/","localIds":"217","cateId":null,"tid":null,"logParams":{"tid":"295eddda-2336-4e68-8987-1a0acd906387","sid":"d72bc7eb-31cb-4c34-8efb-9d2199c11e76"},"attrParams":{"summary":null,"highLight":["Hybrid work schedule","Customer support via chat, phone, and email","Comprehensive benefits package"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Extrema,Minas Gerais","unit":null}]},"addDate":1762636666185,"categoryName":"Customer Service Call Center","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4070","location":"Av. 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Antônio Cardoso, 98 - Extrema, MG, 37640-000, Brazil","infoId":"6428698841612912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Receipt Assistant","content":".\n\n **Responsibilities and duties** \n\nReceipt of commercial and service invoices;\n\n\nReceipt of utility bills (water, electricity, gas);\n\n\nInternal Customer Support: Answering questions and assisting departments in decision-making;\n\n\nHandling Tax Notifications and internal audits;\n\n\nMonitoring legislation and tracking its effects and impacts on company changes.\n\n **Requirements and qualifications** \n\nBasic knowledge of taxes, including ICMS, IPI, PIS/COFINS, and taxes applicable to service transactions; ability to track invoice flows within the system;\n\n\nIntermediate Excel skills;\n\n\nERP SAP – desirable\n\n\nGood communication (verbal/written), teamwork, organized, sense of urgency and prioritization\n\n \n\nAt our company, we firmly believe that **People are our key ingredient**. The passion we have for what we do drives our team, dedicated to the uncompromising quality of our deliverables, providing the best to our consumers. **We are a group filled with pride**, with chocolate flowing through our veins, motivating us to put passion into every aspect of our work and maintain the positive restlessness that nourishes and inspires us to grow. Our team is hands-on, with a proactive attitude to face challenges and reach new levels.\n\n \n\nWe take pride in the strength and integrity that make us recognized in the market, with over 1,000 stores spread across Brazil serving our consumers.\n\n#### **Our Brands: Valuing Quality and Innovation**\n\n **Kopenhagen:** With a tradition of over 95 years, Kopenhagen is recognized as a premium fine chocolate brand. A pioneer in the segment in Brazil, we stand out for the unmatched quality of predominantly artisanal products, sophisticated packaging, and offering an unmistakable coffee and desirable gift options. Here, quality is our essence, and each product expresses our commitment to excellence.\n\n **Chocolates Brasil Cacau:** With a young, joyful, and authentic spirit, Chocolates Brasil Cacau is unlike any other. We are here to serve Brazilians with great originality, valuing diversity. Our brand expresses our plural nature—unapologetically Brazilian—embracing differences and similarities. Brazilian culture is experienced, recognized, and expressed as art, resulting in delicious chocolates that reflect the richness of our identity.\n\n **Kop Koffee:** Created in 2019, Kop Koffee is the perfect place to share moments of pleasure, combining the flavor of coffee with the unmistakable quality of Kopenhagen chocolates. 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