We are looking for a professional **AI and Automation Analyst** to work on the development, deployment, and evolution of intelligent agents (chatbots and voicebots) applied to customer service and process automation at a Telecommunications company. This position is ideal for someone passionate about technology and innovation, with curiosity to explore the practical potential of Artificial Intelligence. **Apply now to join this team!** **Responsibilities and Duties** * Design and configure intelligent prompts for customer service agents (billing, scheduling, support, etc.) * Develop and structure conversational flows for chatbots and voicebots * Configure automations and integrations using Low-Code platforms * Perform basic integrations via REST APIs and JSON data manipulation * Prototype, test, and fine-tune the behavior of intelligent agents * Support initial deployments and validate functionality in real-world environments * Document conversational flows, integrations, and developed solutions * Ensure information organization and clarity for internal use and team training **Requirements and Qualifications** ### **We expect you to have** * Completed or ongoing Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or related fields * Experience building conversational flows for chatbots or voicebots * Basic experience with Low-Code automation tools (n8n, Make, Zapier, or similar) * Practical understanding of REST API integrations and JSON data manipulation * Familiarity with Prompt Engineering and language models such as GPT, Claude, or LLaMA ### **It’s a plus if you have** * Hands-on experience in corporate chatbot or voicebot projects * Knowledge of cross-system integrations and API-based automation * Experience analyzing AI logs or payloads * Basic knowledge of Python or JavaScript for adjustments or prototyping * Familiarity with SaaS platforms and data-driven solutions * Experience with collaborative documentation tools (Notion, Confluence) * Intermediate-level proficiency in Excel or Google Sheets for tracking simple metrics ### **Additionally, we value the following competencies** We seek someone with **technical curiosity, analytical thinking, and a strong desire to learn**, who feels comfortable in dynamic environments undergoing constant technological evolution. **Expected Behavioral Competencies:** * Proactivity and genuine interest in AI and automation * Organization and attention to detail * Logical thinking and problem-solving ability * Clear communication with both technical and non-technical audiences * Adaptability and resilience when facing rapid changes and shifting demands **Additional Information** **Employment Type:** CLT **Work Format:** On-site **Location:** São Paulo – SP (Belenzinho | East Zone) **Working Hours:** Monday to Friday, from 08:12 to 18:00 **Benefits:** * Meal Voucher * Transportation Voucher * NotreDame Health Plan (co-payment) #### **At Werecruiter, we believe organizational culture is the key to any company’s success.** #### **We are committed to creating an environment where innovation, respect, and personal growth form the foundation of our interactions.** #### **We value diversity and inclusion, ensuring that all our partners, employees, and clients feel welcomed and motivated to reach their full potential. By joining our team—or one of the companies we serve—you’ll contribute to a greater purpose: transforming the labor market through meaningful human connections.**