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Job Summary: IT professional for first-level technical support, equipment installation and maintenance, infrastructure assistance, system administration, and digital communication. Key Highlights: 1. Comprehensive technical support for software, hardware, and connectivity 2. Equipment and network infrastructure maintenance and configuration 3. Support for internal systems and digital communication A religious institution is seeking an Information Technology Assistant in Fortaleza. **Responsibilities:** First-level technical support: Provide initial technical assistance (on-site or remote) to staff of the Curia, Pastoral Center, Episcopal Residence, and parishes, resolving simple issues related to software, hardware, and connectivity. Guide users on basic usage of institutional systems, digital tools, networks, and peripherals. Log service requests, demands, and incidents in the internal system (where applicable), escalating to higher levels when necessary. Equipment installation and maintenance: Install, configure, and perform preventive maintenance on computers, laptops, printers, and peripherals. Conduct functionality tests and basic software and antivirus updates. Organize cables, desks, workstations, and technical spaces physically. Infrastructure and connectivity support: Assist in maintaining the local network, identifying and correcting simple connectivity issues. Support installation of network outlets, cable replacement, and configuration of access devices (routers, repeaters). Suggest adjustments and document technical needs of supported units. System administration support: Perform routine tasks in the ecclesial system and other internal systems used by the institution, as directed by supervisors. Assist with access control, passwords, and user profiles. Provide support for using spreadsheets, forms, and digital platforms adopted for parish and institutional management. Digital communication support: Assist in updating simple content on institutional websites or communication channels, when required. Support basic live broadcasts (microphone, camera, or audio device setup) under supervision of the technical lead. Support technical organization of internal events, including equipment preparation and functionality testing. Technical and logistical support: Maintain basic inventory of IT equipment and supplies (cables, adapters, toner, etc.). Transport equipment for external maintenance when required. Keep the technical environment clean, organized, and ensure safe use of electrical resources. Previous experience as a Technical Support Analyst, IT Technician, Technical Support Assistant, or IT Intern may indicate suitability for some of the activities in this position. Incomplete undergraduate degree Required experience **Compensation and Benefits:** * Salary: Please submit salary expectations. * Meal Allowance * Transportation Allowance * Medical Assistance * Birthday Day Off * Gympass **Additional Information:** * \#UrgentOpening * Contract: Permanent – On-site. * Schedule: Full-time * Working Hours: Business hours. Monday to Friday.
