FWA Operator

Description

Job Summary: The FWA Operator collects information, performs maintenance, updates registrations, clarifies doubts, and reactivates customers, ensuring effective service delivery and continuous support. Key Highlights: 1. Collects location information and manages FWA equipment. 2. Provides customer service, clarifies doubts, and negotiates debts. 3. Supports continuity of FWA services and customer reactivation. We are looking for an **FWA Operator** to collect geographic location information for installation and maintenance of services, retrieve equipment in case of cancellations, and update registration data provided by customers—such as phone numbers and new addresses. Additionally, the operator clarifies questions regarding outstanding balances and provides guidance for customer reactivation, ensuring effective service delivery and necessary support for uninterrupted FWA services. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Drive company vehicles when necessary; * Perform other related duties as needed by the department and leadership direction; * Perform initial and reconfiguration of FWA equipment, ensuring proper operation and alignment with company technical standards, and provide basic technical support to resolve connectivity and service performance issues; * Deliver bills to customers when necessary; * Collect and enter geographic location information into the internal mapping system; * Clarify customer doubts when necessary; * Visit registered addresses to negotiate debts, aiming to retain customers and reactivate services; * Collect customer data—including phone numbers and new addresses—for registration updates; * In case of service cancellation, retrieve Brisanet equipment, return equipment to inventory, and request customer signature on the Equipment Retrieval Form when required. **Requirements and Qualifications** * Completed high school education; * Basic knowledge of telecommunications, networking, or related fields; * Geographic knowledge of the city; * Customer service experience. **Preferred qualifications:** * Defensive driving; * Google Tools (Sheets, Docs) **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment—meaning you are the protagonist of your career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * PCD Dependent Assistance; * Payroll-deductible Loan (after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Discounts of up to 60% at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeastern Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the goal of **providing high-quality internet at affordable prices in small towns**. Today, we operate across all nine states of Northeastern Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to digital transformation in Brazil.