About the vacancy Attending customers, offering services and products, providing specialized technical support, conducting surveys, performing collections and customer registration—all exclusively via telephone support—following pre-planned and controlled scripts and procedures to prospect, retain, or recover customers. **Responsibilities and duties** * Follow work instructions specified in the company’s standard operating procedure manual; * Keep your workplace consistently clean and organized. * Make calls to customers to promote or sell services; * Attend to customers by phone and/or other communication channels; * Schedule evaluations for customers identified through promotional campaigns; * Record in the system information related to performed activities; * Conduct customer satisfaction surveys according to company guidelines; * Perform sales follow-up activities such as sending letters, faxes, or e-mails; * Contact delinquent customers to schedule meetings aimed at renegotiating existing debts, per internal company policy; * Identify delinquent customers based on data available in the computerized system; * Reschedule appointments for customers who failed to attend scheduled consultations and/or evaluations, per the company’s manual and guidelines. * Participate in technical and/or behavioral training sessions provided by the company. Job type: Full-time, Permanent CLT Compensation: R$1.750,00 – R$2.500,00 per month Benefits: * Dental insurance * Company-provided mobile phone * Meal allowance