Job Summary: Professional to monitor and handle customer service activities, with a focus on occupational health and safety and the company’s environmental policy. Key Highlights: 1. Digitalize to Connect: Contribute to connecting people and businesses. 2. Purple Passion: Act with courage, innovation, and sustainability. 3. Diverse Environment: Foster creativity and inclusion within a representative team. Vice Presidency: Engineering and Customer Service **Work Location: Fortaleza - CE** **Responsibilities and Duties** * Monitor and handle customer service activities, administratively routing execution of processes related to installation, defects, and provisioning. * Fulfill requirements for maintaining the Occupational Health and Safety Management System and participate in Occupational Health and Safety programs. * Understand Telefônica’s Environmental Policy and implement it in daily activities to ensure best practices for the company’s environmental management. **Requirements and Qualifications** COMPLETED HIGH SCHOOL EDUCATION – SCHOOL TRANSCRIPT **Additional Information** **Here’s what we offer you:** Choose the ideal benefit for you and your dependents via a digital platform offering various categories including Gym, VR, VA, Pharmacy Allowance, Medical Assistance, Dental Assistance, and Life Insurance; Corporate mobile phone. Yes — a brand-new smartphone for you! · Unlimited voice and data plan! Yes, unlimited! With Brazil’s best mobile network, even faster with Vivo’s 5G! An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; Eligible for annual Bonus or PPR (Profit Participation Program); Plan your future through our Private Pension Plan; Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; Work in an environment that respects your personality, your style of dress, your way of being — and where you can be authentically you. \#VemdeVocê Enjoy flexible working hours; Take a day off (Day Off) to celebrate your birthday; Join one of the largest corporate volunteer programs to help transform the world; Benefit from our Educational Development Program, which offers partnerships with educational institutions at discounted rates; certifications; and online courses. Advance your career through our Internal Recruitment Program, either in Brazil or abroad — after all, we operate in over 17 countries! \#VivoMinhaCarreira Access a range of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Available to our employees are consultations with nutritionists, psychologists, social workers, telemedicine, and more! \#VemPraVivo We are a company of the Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole — building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices, placing them in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization, seeking to connect with the most innovative and collaborative ways of working. We act to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We’re driven by **Purple Passion** — our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability — turning purpose into impact through technology and its infinite possibilities. **To live this essence, we seek people who embody our 5 Passions** — behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Immediately resolve what truly matters to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust in human connections. * **"Curiosity pays off"**: Act courageously, test new ideas, and learn from every discovery. * **"It can be simpler"**: Get straight to the point, solve with those who matter, and simplify the path. * **"Results are my responsibility"**: Take ownership of your actions and outcomes, recognizing that omissions also generate impact. We believe that **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a differentiator that reflects the society in which we live. We maintain a robust internal program grounded in the pillars of Gender, LGBTI+, Race, Persons with Disabilities (PcD), and 50+ to ensure a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with delivering an excellent experience to our employees. **\#VemPraVivo**