Field Service Supervisor

Description

Job Summary: The Field Service Supervisor develops and leads teams to achieve high productivity and quality in field service management, monitoring service volumes and aligning priorities with client departments. Key Highlights: 1. Develop and lead field service teams. 2. Monitor the productivity and quality of field services. 3. Align service priorities with client departments. We are looking for a **Field Service Supervisor** to develop the team to achieve the required productivity and quality in managing field service teams. Monitor the volume of field services per region, ensuring execution within defined SLAs and formulating strategies whenever anomalies occur. Additionally, align field service priorities with the company’s client departments. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Lead and align the team through monitoring, training, feedback, task delegation, conflict resolution, motivational actions, performance evaluations, hiring requests, reassignment and/or termination requests, disciplinary measures, and other people management activities; * Promote and internalize the organizational culture among the team (Business, Mission, Vision, Values, and Strategy); * Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that enhance productivity and performance in area activities; * Participate in audits when necessary; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate in defining the area’s strategic and budgetary planning when requested; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, as needed by the department and directed by leadership; * Supervise the productivity, compliance, and quality of procedures executed by team members; * Develop the team to achieve the required productivity and quality in managing field service teams; * Monitor the volume of field services per region, ensuring execution within defined SLAs and formulating strategies whenever anomalies occur; * Align field service priorities with the company’s client departments; * Ensure compliance with processes defined by the Fleet Department; * Evaluate resource and personnel requests submitted by team members; * Ensure impartiality and accuracy in calculating employee commissions and productivity. **Requirements and Qualifications** * Completed high school education; * 2 years of experience in the field, including at least 6 months in a leadership role; * Basic computer skills; * Networks and computer maintenance; * Access transmission technologies and media / Twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * GPS systems; * Driver’s license class "B" and defensive driving certification. **Preferred qualifications:** * Undergraduate studies in progress; * Willingness to travel; * Google tools (Sheets, Docs); * Geographic knowledge of the city. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical work environment — you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deductible loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Discounts of up to 60% at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from the interior to state capitals**, actively contributing to digital transformation in Brazil.