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An electronic security solutions company is seeking a Customer Service Leader in Jundiaí (Retiro). Foccare is a company specialized in technology and innovation solutions. We provide services aimed at optimizing processes and increasing business efficiency. **Responsibilities:** Responsible for managing and developing the virtual security and remote gatehouse customer service team, ensuring service quality and client security. Activities include timekeeping control, planning and managing operational shifts, and monitoring managerial communication systems with clients. Call monitoring and call queue management. Management of the motorized customer service team, including fleet control, route management, and incident handling. Overall operational administration, ensuring smooth process execution. Acting as the liaison between the company, clients, and employees to guarantee efficient communication and alignment. Issuing service orders and technical support requests. Preparing daily reports. Monitoring and complying with security protocols. Previous experience as Customer Service Supervisor, Customer Service Coordinator, Customer Service Manager, or Customer Service Head may indicate suitability for some of the responsibilities of this position. **Desired Qualifications:** **Education:** High school diploma completed **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: 3\.153,73 * Cost-of-living allowance * Overtime pay * Basic food basket * Meal voucher * Food allowance * Fuel allowance * Parking * Transportation voucher * Health insurance * Dental insurance * Life insurance * Mobile phone * SESC membership * Gympass * Career development plan * Training programs **Additional Information:** * \#UrgentOpening * Employment type: Permanent — On-site. * Schedule: Full-time * Shift: 2:00 PM to 11:00 PM, or 6:00 AM to 6:00 PM. Rotating 6×2 schedule.
