Field Services Operator

Description

Job Summary: We are looking for a detail-oriented and responsible Field Services Operator to perform installations, repairs, and other field services, delighting customers. Key Highlights: 1. Work culture that respects and values people 2. Collaborative environment that values personal and professional development 3. Environment where you are the protagonist of your career **Job Description** We are seeking a **Field Services Operator** to carry out field "Service Orders" (SOs), including installation, repair, address change, and other services, in accordance with the company's defined operational procedures. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments, when requested; * Use individual and collective safety equipment, when required; * Drive the company vehicle, when necessary; * Perform other duties related to the position, as needed by the department and under leadership guidance; * Maintain the vehicle in compliance with processes defined by the Fleet Management department, ensuring its proper operation; \- Carry out workplace safety procedures, such as JSA \- Job Safety Analysis and use of PPE, in accordance with current legislation; * Execute field service orders, including installation, repair, address change, and other services, in accordance with the company's defined operational procedures; * Provide referrals for additional or new sales; * Safeguard and be accountable for the conservation, maintenance, proper use, and custody of resources provided by the company, and inspect the work area after service completion to ensure organization, cleanliness, and proper disposal of used materials. **What we seek for this opportunity:** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Familiarity with the city's geography; * Valid Class "B" driver's license and defensive driving certification. **Preferred qualifications:** * 6 months of experience in telecommunications; * Willingness to travel; * Knowledge of access transmission technologies and media — twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * Customer service techniques. **At the Brisanet Group, you will find:** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Flat and hierarchical environment — in other words, you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria; Branches via Alelo card); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Discounts of up to 60% at higher education institutions.