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Job Summary: Work at the front desk, controlling access, monitoring facilities, and providing high-quality service to internal and external customers. Key Highlights: 1. Access control and monitoring of facilities 2. Management of correspondence and parcels 3. High-quality in-person and virtual customer service ### **JOB DESCRIPTION** **Job Mission:** Work at the front desk, controlling the entry of people and vehicles, monitoring the condominium’s facilities, observing security conditions, and delivering high-quality service to internal and external customers. **Core Values:** People, Gratitude, Loyalty, Teamwork, Excellence, Commitment, and Customer Focus. **Main Responsibilities:** * Control the movement of vehicles and people through the condominium’s front desk by receiving, triaging requests, and forwarding\-them to recipients. * Handle general correspondence and small-sized parcels sent to condominium occupants, receiving\-them and forwarding\-them to recipients to prevent loss and other undesirable incidents; * Turn common-area lights on and off, observing scheduled times and/or needs (when a security guard is present, this task may be assisted by them); * Monitor the opening and closing of common-use facilities (e.g., gym, playroom, party hall, etc.). * Record events and incidents occurring during the shift. * Identify irregularities specified in the internal regulations, such as: unauthorized vehicle parking, improper use of equipment and facilities. * Contact service providers and companies for repairs, maintenance, and emergencies (e.g., gates, elevators, etc.) in the absence of the property manager or under their guidance. * Provide in-person service (from the guard booth) or virtual service (telephone, intercom, and/or mobile phone), prioritizing individuals outside the condominium. * Remain vigilant regarding gate opening and closing to prevent unauthorized entries. ### **JOB BENEFITS** * Transportation Voucher (VT) * Meal Voucher (VR) * Food Basket (CESTA) ### **ADDITIONAL INFORMATION** **Employment Type:** CLT
