**Description and Responsibilities:** **Schedule:** Monday to Friday, from 8:30 a.m. to 5:30 p.m., with a 1-hour break. **Level:** Operational **Employment Type:** Permanent – CLT * Support the marketing of financial products and services, providing assistance to cooperatives and internal teams; * Perform operational routines such as document verification, material organization, and report control; * Collect and structure data for commercial analysis and identification of business opportunities; * Support training sessions, capacity-building initiatives, and development of support materials; * Provide customer service and technical support via telephone, e-mail, and Web Desk. * Support for Cooperative Branches: provide telephone or digital support, clarifying inquiries regarding policies, coverage, and processes; * Policy Issuance and Control: assist in monitoring policy issuance and pending insurance matters; * Claims Processes: support claim opening, tracking, and resolution, maintaining contact with policyholders and insurers. * Quotations and Proposals: perform quotations and implementations using available multi-calculation tools; * Insurer Relationship Management: act as intermediary in communications with insurance companies, ensuring process efficiency. * Prior experience in the Insurance sector is desirable. **Requirements:** * Completed High School education; Computer literacy (Office Suite), knowledge of financial products, and customer service skills. * **Benefits:** Anniversary Bonus, Childcare/Babysitter Allowance, Education Allowance, Annual Influenza Vaccination Campaign (at no cost), Birthday Gift Card, Christmas Gift Card, SicoobCard Annual Fee Waiver, School Supplies Kit | Dependents, Maternity/Paternity Kit, National Health Plan | Unimed, National Dental Plan | Uniodonto, Private Pension Plan, Profit-Sharing Program, Life Insurance, Meal/Voucher Allowance, Transportation Voucher