Sales Commercial Supervisor

Description

Job Summary: We are seeking a detail-oriented Sales Commercial Supervisor with a strong sense of ownership to lead teams, ensure compliance and quality, monitor key performance indicators, track customer satisfaction, and develop sales, marketing, and customer loyalty strategies. Key Highlights: 1. Lead and align the team through follow-ups, training, and feedback. 2. Monitor and analyze performance indicators for continuous improvement. 3. Develop sales, marketing, and customer loyalty strategies. We are looking for a **Sales Commercial Supervisor** to oversee production, compliance, and quality of procedures implemented by subordinate teams. Monitor commercial and city expansion indicators under your responsibility, including sales and installation targets. Track customer satisfaction levels with Group Brisanet’s products and services. Collaborate with the Growth Coordinator to develop sales, marketing, and customer base loyalty strategies for the city under your supervision. If you are a detail-oriented professional who delights customers and demonstrates strong ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of Brisanet Group; * Ensure adherence to departmental standards, processes, routines, and policies; * Lead and align your team through follow-ups, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluations, hiring requests, reassignment and/or termination requests, disciplinary actions, and other people management activities; * Promote and embed organizational culture within the team (Business, Mission, Vision, Values, and Strategy); * Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables; * Identify innovations and improvements that increase productivity and performance in area activities; * Support audit processes when required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership upon request; * Participate in defining the area’s strategic and budgetary planning when requested; * Actively attend organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, as needed by the area and directed by leadership; * Monitor and support external initiatives in the city/cities related to sales and Brisanet Group brand promotion; * When necessary, monitor and support internal and external store initiatives related to sales and Brisanet Group brand promotion; * Ensure operational support for Brisanet Group’s external operations by providing resources (training, equipment, tools, and information) enabling PAP teams to perform activities effectively; * Develop schedules and facilitate training programs for PAP, Kiosk, and NGC teams, and monitor their effectiveness; * Monitor city-level indicators and targets for PAP, Kiosk, and NGC teams; * Supervise PAP, Kiosk, and NGC teams during initiatives; * Ensure sales documentation is available and up-to-date for external sales teams; * Apply disciplinary measures or terminate PAP, Kiosk, and NGC team members when necessary; * Conduct value-based feedback sessions for PAP, Kiosk, and NGC teams; * Hold periodic alignment meetings with leaders and their teams; * Monitor and manage all city-level indicators where you operate; * Collaborate with the Commercial Sales Coordinator to develop sales, marketing, and customer base loyalty strategies for the city under your supervision; * Implement actions to resolve issues or improve indicator performance; * Monitor results and provide support, when necessary, to Installation, Repair, and Merger teams operating in your supervised city; * Monitor customer satisfaction levels with Brisanet Group’s products and services; * Update the GB dashboard and conduct regional GB meetings with the Growth Coordinator; * Assess FTTH infrastructure expansion needs in your supervised city when required; * Measure and evaluate outcomes of commercial strategies implemented in the city; * Attend administrative hearings related to PROCON and DECON when required; * Hold meetings with public and private authorities when required; * Represent the company and its interests before public and private institutions; * Customer service, monitoring stalled sales, and customer support; * Participate in the hiring process for new employees; * Approve employment contract terminations; * Manage employee timekeeping; * Support the IMOC department and the S\&L Monitoring department (when requested); * Place procurement orders via Suplly when required; * Handle notary-related tasks (signature authentication, contracts), when required; * Deliver and collect materials from other cities, when required. **Requirements and Qualifications** * Currently pursuing a bachelor’s degree in Business Administration, Commercial Management, or related fields; * Experience in people and sales team management; * Skills in indicator analysis, commercial strategies, customer service techniques, basic mathematics, and basic computer literacy; * Experience in market research and route planning; * Customer service experience; * Driver’s license "AB" and defensive driving certification. **Preferred qualifications:** * Bachelor’s degree completed in Business Administration, Commercial Management, or related fields; * Administrative routine experience; * Proven experience in telecommunications sales; * Google tools (Sheets, Docs, etc.) **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that fosters personal and professional development; * Both horizontal and vertical workplace dynamics—meaning you drive your own career! * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Dependent PCD Assistance; * Payroll-deductible loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to Brazil’s digital transformation.