Description: * Aptitude and interest in team leadership and building high-performance teams; * Credit products and customer journeys for individuals; * Knowledge of the credit business, especially related to the full value chain—from origination through recovery and credit risk; * Proficiency in data analysis tools, such as Advanced Excel, Power BI, Databricks, Denodo, or other data-centric languages (data analytics); * Proficiency in tools and technologies for process automation; * Completed degree in Business Administration, Accounting, or related fields; * Commitment, initiative, proactivity, and confidence—assuming a protagonist role; * Ability to work with and lead teams empathetically, actively listening, being heard, and demonstrating strong communication skills; * Curiosity to learn new things and ambition to tackle new challenges and grow professionally; * Skill in conducting difficult conversations; * Human-centered approach toward people—valuing our most important asset—building high-performance teams, facilitating personal/career development of team members, and executing people management activities; * Lead the payroll-deductible loans, loan portability, and personal loan operations teams, ensuring alignment with business teams, central entities, and cooperatives—enhancing results and guaranteeing business sustainability; * Responsible for operational KPIs (SLA, TME, TMA, problem backlog), analyzing scenarios and jointly proposing practical actions with business teams to address potential deviations—reinforcing a proactive and structural problem-solving culture; * Influence business strategy based on scalability opportunities and product experience; * Stay connected with CAS’s Innovation Ecosystem, seeking leverage opportunities that accelerate automation and resilience; * Foster synergies with other CAS areas and products, serving as a reference and sharing best practices with other operations teams; * Participate in industry forums and events, keeping the team updated on trends and best practices; * Coordinate interfaces with Central Entities and Cooperatives to ensure appropriate prioritization and optimal experience—listening to and staying close to received needs. 2512210202551931483