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Job Summary: Responsible for delivering exceptional customer service and executing operational routines to ensure customer delight and create value in interactions with pets. Key Highlights: 1. Light, collaborative, and straightforward work environment 2. Professional growth and authenticity are highly valued 3. A team passionate about results and pets At Petz, we believe diversity is the foundation for a more creative, human-centered, and innovative environment. We value differences because we know they foster richer connections, bolder ideas, and more transformative outcomes. We are Brazil's largest pet ecosystem — made possible only through the unity of diverse people and companies, all driven by a shared purpose: animal welfare. If you seek a light, collaborative, straightforward, and results-driven (and pet-loving) workplace, you’ll feel right at home with us. Here, authenticity is welcome, and growth is achievable. We want you to be yourself — so together, we can be Petz. **Responsibilities and Duties** * Deliver exceptional customer service and execute store operational routines to ensure customer delight, create value in customer interactions with pets, and establish the store as a benchmark within its market segment. * Provide delightful customer service. * Ensure proper execution of store product processes (pricing, restocking, display, FEFO, cleaning, alignment, and organization) using planograms and layouts. * Support store operational processes by assisting and contributing effectively. * Handle products correctly, applying specific care instructions for each item to prevent losses and damages. **Requirements and Qualifications** * Completed high school education; * Availability to work on a 6x1 rotating schedule. **Additional Information** **Medical Assistance** Available after the probationary period, ensuring your health is safeguarded with security and quality. **Dental Assistance** Available within 30 days of hiring, supporting your well-being from day one. **Profit Sharing (PLR)** Bonus tied to individual and company performance. **Petz Discount Club** Exclusive discounts and cashbacks with over 700 partners across Brazil — savings on what truly matters! **Pharmacy Benefit (Vidalink)** Purchase medications with direct payroll discounts — no financial strain. **Birthday Day Off** Celebrate your special day! Enjoy a paid day off during your birthday month (available after 6 months of employment). **Clubz Petz Diamante** 30% discount on bathing & grooming services 5% **CashPetz** on in-store and online purchases Free shipping and waived service fees for online orders (economy/standard delivery) 30% **CashPetz** on consultations, vaccinations, and exams at Seres network clinics Access to exclusive content **Internal Training for Pet Groomers** Want to work in pet aesthetics? We train you to professionally serve in our Aesthetics Centers. **GymPass or TotalPass** Access to gyms, studios, and wellness activities after 30 days of employment. **Indica Petz** Refer friends to join our team and earn exclusive rewards. Shine by referring! **PETernidade Leave** Because pets are family too — a special time for you to care for your new household member. **Movimenta Petz** Our internal mobility program — grow alongside us; we have numerous success stories! **SESC Partnership** Discounts, cultural and sports activities, and access to leisure programs nationwide. **Life Insurance** Ensuring security and peace of mind for you and your family. **UniPetz** Our online development platform — learn and grow at your own pace. **Meal Voucher or Food Voucher** Benefit granted according to the current policy of your region. **Transportation Voucher** We guarantee your commute safely and responsibly. **Petz’s Purpose** is to create value and deliver the best possible experience in the relationship between pets and their guardians. To achieve this, our **Vision** is to be globally recognized, by 2025, as the leading pet-sector ecosystem. With an omnichannel strategy integrating physical and digital channels — as well as product and service segments — **we are a comprehensive solutions platform for pets.** Our proposition is to offer customers a differentiated shopping and service experience in our physical stores, plus speed and convenience across our digital channels. **Yes — we aim to be present in every moment of our customers’, guardians’, and pets’ lives.** We also operate Brazil’s largest **network of pet aesthetics centers**, and under the **Seres** brand, the country’s most extensive network of veterinary clinics. Additionally, through Brazil’s largest national dog and cat adoption program — **Adote Petz** — we foster the emotional bond between guardians and their new best friends. And we haven’t even mentioned our **Petz-branded products**, now exceeding 300 items available across all stores — **market leaders in all 25 product categories offered**. With annual revenue growth exceeding 40%, this reflects our strength, innovation, and commitment to delivering quality products to our customers. Gradually, this ecosystem continues expanding and strengthening with the arrival of major pet-sector brands into the Petz Group — including: **Zee.Dog, Cansei de Ser Gato, Cão Cidadão, and Petix.** Cool, right? Our omnichannel strategy brought us here — making us **market leaders**, and a company that **doubles in size every two years**. Yet we remain relentless, knowing much remains to be done. To that end, we’re investing further in strengthening our ecosystem of services and products, and hiring talent even better than ourselves — to keep reaching greater heights and achieving outstanding results. And you — do you want to join this team of **people passionate about pets?** Work in a **straightforward and welcoming environment**, where we respect one another? Where your efforts are recognized and results rewarded? And above all, **where we delight our customers and take genuine pleasure in serving?** If you answered yes to all these questions, then **join the \#EcossistemaPetz \#SomosPetz.**
