**Role** Manage the execution of strategies defined at higher hierarchical levels and conduct daily monitoring of team members’ activities to ensure goal achievement. **Key Responsibilities** · **Daily Team Management:** Supervise sales representatives’ daily work routines, ensuring tasks are performed correctly and on schedule. · **Training and Development:** Train new employees, provide ongoing guidance, and develop talent within the team. · **Performance Tracking:** Monitor real-time performance indicators (KPIs), such as call volume, appointment scheduling, and conversion rates, to quickly identify areas for improvement. · **Support in Complex Negotiations:** Provide direct support to sales representatives in more challenging sales situations or in managing relationships with strategic clients. · **Motivation and Organizational Climate:** Foster a motivating, high-performance work environment by managing conflicts and recognizing strong results. · **Report Preparation:** Consolidate sales data and prepare management reports on team performance for presentation to coordination or senior leadership. · **Process Optimization:** Identify and propose improvements to internal sales processes to ensure operational efficiency. · **Manage Own Client Portfolio:** The supervisor will be responsible for serving clients with larger accounts. · **Weekly Management Meetings:** Weekly, the supervisor will be responsible for presenting team activities and proposing immediate action items. **Prerequisites** * **Interpersonal Communication:** Ability to deliver constructive feedback, mediate conflicts, and communicate expectations clearly and assertively. * **Training and Mentoring (Coaching):** Expertise in teaching sales techniques, guiding team skill development, and helping individuals overcome personal challenges. * **Conflict Management:** Ability to handle disagreements within the team and between the team and upper management while maintaining focus on results. * **Effective Delegation:** Capacity to fairly and efficiently assign tasks and responsibilities. **Required Technical Skills** * **Inside Sales Proficiency:** In-depth knowledge of internal sales methodologies (prospecting, lead qualification, phone/digital negotiation, closing). * **CRM and Tools Management:** Proficiency in CRM systems (e.g., RD Station) and communication tools (call center software, email marketing platforms, LinkedIn Sales Navigator). * **Data Analysis and KPIs:** Ability to interpret performance metrics (conversion rate, average deal size, churn, call volume), identify trends, and propose data-driven action plans. * **Process Optimization:** Critical perspective to analyze the sales funnel, identify operational bottlenecks, and suggest workflow efficiency improvements. **Behavioral Skills** * **Emotional Intelligence:** Essential for managing performance pressure, remaining calm in challenging situations, and understanding team members’ emotions. * **Problem Solving:** Ability to make rapid, effective decisions to resolve operational issues and customer objections. * **Organization and Planning:** Skill in managing multiple concurrent tasks, prioritizing activities, and meeting deadlines. * **Adaptability and Flexibility:** Sales environments evolve rapidly; the supervisor must adapt to new technologies, strategies, and market conditions. * **Proactivity:** Initiative to anticipate problems, seek solutions before issues escalate, and propose innovations. Employment Type: Full-time, CLT (Consolidation of Labor Laws) Compensation: BRL 2,300.00 – BRL 4,500.00 per month Benefits: * Dental insurance * Meal allowance * Transportation allowance Selection Question(s): * Do you have experience managing CRM systems? Experience: * Leading sales teams (Mandatory)