We are a handmade brand specializing in newborn photography accessories. We serve photographers across Brazil with care, attention to detail, and close, human-centered customer service. We are looking for a person to work in **customer service**, supporting our sales, order processing, and post-sales processes. **Responsibilities:** * Respond to messages on WhatsApp, social media, and email; * Answer questions about products, delivery timelines, and other information; * Monitor ongoing orders and carry out necessary follow-ups; * Post-sales: track deliveries and assist customers with questions after receipt; * Provide courteous, welcoming, and brand-aligned customer service; * Record customer interactions and requests in spreadsheets or systems; * Flag recurring compliments, complaints, or suggestions; * Perform other routine e-commerce tasks. **Requirements:** * Clear and polite communication; * Organizational skills and attention to detail; * Enjoyment of interacting with people; * Interest in creative brands / photography / baby-related fields; * Must be currently enrolled in Administration, Marketing, Commercial Management, Communications, Advertising and Public Relations, or related fields. Job Type: Internship Contract Duration: 12 months Compensation: R$1.000,00 – R$1.500,00 per month Benefits: * Life insurance * Transportation allowance Selection Questions: * What course are you currently studying, at which institution, and what is your current semester? What motivated you to choose this field? * Have you had any prior customer service experience (via WhatsApp, Instagram, email, or in person)? If so, please briefly describe. * How do you envision handling a customer who has questions or is dissatisfied? * What is your expected monthly internship stipend? Work Location: On-site