Commercial Operations Assistant

Description

Job Summary: We are seeking a Post-Sales Support professional to ensure the best possible experience and strengthen relationships with our customers. Key Highlights: 1. Ensure customer satisfaction and strengthen the relationship 2. Monitor the customer journey and resolve requests 3. Identify opportunities to improve the customer experience **Who Are We Looking For?** ---------------------------- We are looking for a professional to work in the Post-Sales Support area, ensuring the best possible experience for our customers after service subscription. This person will be responsible for monitoring customers, clarifying doubts, ensuring satisfaction, and strengthening the relationship with the company. **Main Responsibilities** ------------------------- * Provide post-sales customer support (phone, WhatsApp, and e\-mail); * Monitor the customer journey and ensure correct execution of the subscribed service; * Clarify doubts and resolve requests; * Record interactions in system/CRM; * Monitor deadlines and customer process stages; * Identify opportunities to improve the customer experience; * Maintain active relationships to foster customer loyalty and referrals. **Requirements** -------------- * Prior experience in customer service or post\-sales support; * Currently pursuing a bachelor’s degree in Business Administration or related fields; * Strong verbal and written communication skills; * Organizational skills and proactivity; * Proficiency with digital systems and tools (CRM, WhatsApp, spreadsheets). **Preferred Qualifications (Non-eliminatory)** ------------------------------------ * Experience in solar energy companies, service providers, or consultative sales. * Experience in customer retention and commercial support. **What You’ll Find Here...** ---------------------------------------- * Paid vacation (after 1 year of employment) * Flexible benefits card (Swile) * Total Pass * Access to an extensive library of physical and digital books * Access to various events * ‍Networking with other startups * Pixversário ;) * Horizontal and inclusive culture * Flexible dress code **Employment Model** ------------------------- * 100% on-site; * PJ (Individual Entrepreneur contract). **Selection Process Steps** ------------------------------- * Hunting / application * Interview with the People & Culture team * Technical test \+ Interview with the department manager * Interview with the responsible director * Offer submission