We are looking for a communicative, proactive and results-driven professional to provide support to external technicians and handle customer service through the internal system, corporate WhatsApp, and 0800 phone line. The role also involves commercial negotiations, budget preparation, and warranty process follow-up. **What you will do here:** * Provide operational support to external technicians, assisting in fulfilling requests and addressing customer needs; * Handle customer inquiries via the internal system, corporate WhatsApp, and 0800 phone line (extension), ensuring prompt and high-quality customer support; * Conduct commercial negotiations aimed at achieving targets, conversions, and customer retention, with a focus on selling plans and services; * Prepare product and/or service quotes according to customer requirements; * Record and process product warranty-related orders, ensuring proper execution of internal procedures. **What we expect from you:** * High school diploma; * Completed or ongoing higher education in Business Administration, Sales Management, or related fields will be considered a plus; * Strong communication, persuasion, and interpersonal skills; * Energy, proactivity, and results orientation; * Previous experience in sales and customer service is a plus; * Availability to work weekends on a rotating schedule. **What we offer:** Fixed salary: BRL 1,518.00; Performance-based bonuses; On-site meals or meal allowance/food voucher (BRL 19.00/day); Transportation allowance; Real growth opportunities within an expanding company. **Additional information:** Work location: Fortaleza/CE Schedule: Monday to Friday, 8:00 AM to 5:00 PM | Saturday, 8:00 AM to 12:00 PM Job type: Full-time CLT Pay: BRL 1,518.00 - BRL 1,600.00 per month Benefits: * Food allowance * Meal allowance * Transportation allowance Selection question(s): * Do you have experience in inbound customer service or service via WhatsApp?